Engagement Manager (NYC)

At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement.

About The Team

The Professional Services team is the bridge between LangChain's technology and the enterprise customers building on top of it. We partner with some of the world's most ambitious companies to help them move from pilot to production—designing solutions, accelerating time-to-value, and ensuring teams get the most out of LangChain, LangGraph, and LangSmith. We work at the intersection of deep technical expertise and customer partnership, and we take pride in the outcomes our customers achieve.

Responsibilities

• Engagement Lifecycle Management: Manage the full engagement lifecycle from SOW review through closeout, including planning, execution, risk management, scope management, and handoff
• Customer Communication & Relationship Management: Serve as the primary point of contact for customers—deliver status updates, manage expectations, handle escalations, and negotiate scope changes
• Multi-Engagement Management: Manage 5–8 concurrent technical engagements simultaneously while maintaining quality and meeting deadlines
• Cross-Functional Coordination: Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams; manage resource allocation and capacity planning
• Risk & Issue Management: Proactively identify risks and issues, develop mitigation strategies, track resolution, and ensure deliverables meet quality standards

Requirements

• 5+ years of engagement or project management experience, preferably with technical or software engagements
• Experience managing multiple concurrent engagements while maintaining high quality
• Strong experience working with enterprise customers and leading customer-facing communication
• Experience coordinating cross-functional technical teams—engineers, architects, product—and managing resource allocation
• Experience with project management tools such as Linear, Jira, Asana, or similar
• Experience handling scope change management and complex stakeholder dynamics
• Startup DNA: thrive in fast-paced, ambiguous environments and take initiative without waiting for direction
• Natural communicator—clear, direct, and effective with both technical teams and executive stakeholders
• Alignment with our operating principles: high bar for quality, craft, and impact; embrace informed opinions and constructive debate; take ownership and unblock others; lean into hard problems and ambiguity

Nice To Have

• PMP or similar project management certification
• Experience in Professional Services or consulting
• Experience with AI/ML or infrastructure engagements
• Experience with time tracking and billing coordination
• Knowledge of software development lifecycle and agile methodologies

Pay

Annual Salary: $170,000–$190,000

Benefits

• Medical, dental, and vision coverage
• Flexible vacation policy
• 401(k) plan
• Meals on in-office days (US)

Schedule

This role can be based in our San Francisco or New York office. Employees within commuting distance work from the office five days per week. Candidates who live outside commuting distance (e.g., >1hr each way) may be eligible for hybrid arrangements depending on location and role requirements. Open to remote candidates within the US.