Engagement Manager, NetSuite Consulting (Remote)

About the role

Lead our team in driving innovation and excellence in our service offerings. Collaborate with cross-functional teams to deliver high-quality solutions that meet client needs.

Responsibilities

• Develop and implement new service offerings based on market trends and client feedback.
• Collaborate with product development and sales teams to ensure alignment and successful execution of projects.
• Provide technical guidance and support to clients to enhance their understanding and utilization of our services.
• Conduct regular performance reviews and provide feedback to improve service quality and efficiency.
• Stay updated with industry developments and incorporate best practices into our service delivery.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in service management or a related field.
• Proven track record of delivering high-quality service solutions.
• Strong problem-solving skills and ability to work effectively under pressure.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize tasks.

Qualifications

• Proficiency in project management methodologies such as Agile, Scrum, or Waterfall.
• Experience with service level agreements (SLAs) and service management frameworks.
• Knowledge of data analytics tools and techniques.
• Experience with customer relationship management (CRM) systems.

Skills

• Strategic thinking and decision-making.
• Leadership and team management.
• Technical expertise in service management tools and platforms.
• Client-facing and consultative approach.

Benefits

• Competitive salary and benefits package.
• Flexible working arrangements.
• Professional development opportunities.
• Work-life balance initiatives.

Pay

Commensurate with experience.

Schedule

Full-time position.

Hybrid work model available.

Benefits

• Health insurance coverage.
• Retirement savings plan.
• Employee assistance program.
• Professional development courses.

Application Instructions

To apply, please submit your resume and cover letter detailing your relevant experience and qualifications.