Engagement Manager II

About the role

The Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Service’s (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle.

Responsibilities

• Oversee engagements varying delivery models, to ensure that objectives are achieved, delivered according to schedule, and within budget.
• Ensures internal compliance requirements are fulfilled.
• Provides strategic value to clients and engagements consistently.
• Buils rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.
• Regularly informs internal and external stakeholders about the progress, challenges, and results of engagement activities.
• Manages the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
• Ensures efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.
• Identifies potential risks early and implements strategies to mitigate them, ensuring engagement stability.
• Prepares detailed performance reports and presents them to senior management and clients.
• Leads larger engagement teams, mentors resources, and fosters a collaborative team environment.
• Focuses on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.
• Identifies opportunities and collaborates with sales partners for upselling and cross-selling, aiding in organic business growth.

  Qualifications

  • Bachelor’s Degree or equivalent experience.
  • Minimum of 5 years of experience in project management.
  • Excellent oral and written communication skills (English language).
  • Analysis and problem-solving skills.
  • Time management and organizational skills.
  • People management skills.
  • Experience in project management fundamentals or as an acting Scrum Master.
  • Exposure to professional services agreements including the change management process.
  • Exposure to IT Managed Services, project management classes, and other IT certifications.
  • Demonstrated project risk analysis and mitigation skills.

  Skills

  • Advanced Engagement Management.
  • Strategic Client Relationship Management.
  • Stakeholder Communication.
  • Financial Management.
  • Resource Allocation and Optimization.
  • Risk Management and Mitigation.
  • Performance Reporting.
  • Team Leadership and Development.
  • Client Satisfaction and Retention.
  • Business Development.

  Benefits

  This position offers a pay range of $105,000.00 - $150,000.00/yr. Benefits include a 401(k) Retirement Plan, medical, dental, and vision coverage, critical illness, accident, and hospital insurance, life insurance, short and long-term disability, health spending account (HSA), transportation benefits, employee assistance program, time off/leave (PTO, vacation or sick leave), and a workplace type of hybrid in Columbia, MD. The company is an equal opportunity employer and complies with the San Francisco Fair Chance Ordinance and Massachusetts Lie Detector law. AI may be used in the hiring process.