Engagement Manager II

Responsibilities

• Main point of contact for both internal and client contact.
• Manage and mentor a team of resources with various digital and/or creative skillsets and seniority levels.
• Hold regular team meetings, ensuring deliverables are on-track, administrative tasks are complete and accurate, and risks are escalated as they arise.
• Resource management in partnership with the Account and Recruiting team, including candidate selection, screening, hiring, onboarding, capacity planning, and performance management, as required.
• Regularly review program and project workflows, to identify optimization opportunities and improve team performance.
• Create and lead regular business reviews together with senior management and/or operations, to summarize progress and align on future objectives with internal and client stakeholders.
• Aid operations team to roll out initiatives, gather feedback, and create documentation and training materials, as needed.
• Lead by example, participating in culture development and striving to maintain positive team morale.

Qualifications

• 6 or more years of experience as a digital or creative project manager working in a hands-on, fast-paced production environment (or equivalent).
• Experience managing multiple direct reports including conducting annual reviews, performance feedback, and training.
• Strong business acumen with the ability to develop a business case, gather requirements, and translate them into a customer solution when required.
• Experience analyzing and estimating project scope, managing budgets and project burn.
• Strong knowledge of Agile and Waterfall methodologies, production cycles, participating in creative reviews, kick-off calls, and project reviews with team stakeholders.
• Excellent written and spoken skills (English language), experienced in presenting to clients and senior leadership.
• The ability to manage expectations and build positive relationships.
• Detail-oriented, process and deadline-driven with an ability to manage multiple projects.
• Excellent time management, attention to detail, with the ability to multitask and problem solve autonomously in a calm and professional manner.
• At ease operating in a 'test and learn' environment.
• Recognizes own strengths and weaknesses. Admits mistakes; proactively seeks feedback from others. Extracts learning from failure.

Benefits

Our comprehensive benefits program includes Blue Cross Blue Shield PPO Health coverage, as well as a health savings account with employer-funded contributions.

We also offer Dental and Vision insurance. All of our full-time employees are eligible for Life/AD&D insurance and Short/Long Term Disability insurance free of cost, with the option to add additional voluntary coverage if desired.

One North’s 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential.

Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.

Earn 4 weeks of paid time off, in addition to company paid holidays. Employees begin to accrue additional time off once they reach their 3-year and 10-year anniversaries with the business.

We also offer an Employee Perks Program that offers member-only discounts and corporate rates on everything from pizza and the zoo, to movie tickets, car rentals, and hotels.

We reserve the right to pay above or below the base salary range of $105,000-$150,000 based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Please click on the following link to learn more about our full-time internal employment benefits: https://www.teksystems.com/en/careers/benefits.