Engagement Manager II

Responsibilities

• Working independently as a trusted advisor for customer stakeholders to support their long-term strategy and visions
• Owning the technical program management while maximizing Akamai's platform value for the customer
• Leading the integrated account team delivering customer success
• Education customers on and empowering their adoption of Akamai's products and services to support account growth
• Responding to escalations when various program management issues arise and leading operational improvements to mitigate future risks

Requirements

• 8 years of relevant experience and a Bachelor's Degree in Computer Science or its equivalent
• Relevant experience in customer-facing technical roles within public cloud or cloud software companies
• Proven ability to manage and deliver large-scale cloud projects for enterprise customers
• Solid consulting, relationship-building, and communication skills with stakeholders at all organizational levels
• Hands-on expertise in IaaS, Kubernetes, containers, CI/CD pipelines, or other modern cloud technologies
• Program or project management experience across cross-functional technical teams, with cloud architect certifications
• Proficient in English and Mandarin (written and spoken), with solid presentation skills to explain complex technical concepts clearly
• Willingness to travel 25-35% to customer offices, and cover the West Coast area (California and Seattle)

Qualifications

Bachelor's Degree in Computer Science or its equivalent

Relevant experience in customer-facing technical roles within public cloud or cloud software companies

Proven ability to manage and deliver large-scale cloud projects for enterprise customers

Solid consulting, relationship-building, and communication skills with stakeholders at all organizational levels

Hands-on expertise in IaaS, Kubernetes, containers, CI/CD pipelines, or other modern cloud technologies

Program or project management experience across cross-functional technical teams, with cloud architect certifications

Proficient in English and Mandarin (written and spoken), with solid presentation skills to explain complex technical concepts clearly

Willingness to travel 25-35% to customer offices, and cover the West Coast area (California and Seattle)

Skills

• Customer Relationship Management
• Technical Program Management
• Customer Success
• Cloud Technologies
• Project Management
• Communication Skills
• Language Proficiency (English and Mandarin)

Benefits

Industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness.

Pay

For US based candidates only - the base salary for this position ranges from $119,600 - $215,400/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary.

Schedule

Akamai is committed to providing a flexible schedule to accommodate the needs of both the company and the employee.