Engagement Manager, Healthcare Program Integrity

About the role

We’re looking for a dynamic, customer-focused Engagement Manager to own strategic client relationships, drive business growth, and ensure successful delivery of services and solutions.

Responsibilities

• Serve as the primary onsite contact for assigned client accounts
• Build and maintain strong relationships with key stakeholders and decision-makers
• Understand client business objectives, challenges, and priorities
• Conduct regular business reviews and status meetings with clients
• Ensure high levels of customer satisfaction and engagement
• Identify opportunities for account expansion, cross-selling, and upselling services
• Develop account plans aligned with client objectives and business goals
• Support contract renewals and commercial discussions
• Drive revenue growth and profitability within assigned accounts
• Monitor market trends and competitor activity to identify new opportunities
• Collaborate with delivery, project, and technical teams to ensure successful execution of client engagements
• Track project progress, milestones, risks, and client expectations
• Facilitate issue resolution and escalation management
• Ensure delivery quality, adherence to timelines, and achievement of business outcomes
• Act as a bridge between client stakeholders and internal teams
• Manage relationships across business, technology, and executive stakeholders
• Coordinate communication between client teams and internal functions
• Present project updates, performance metrics, and strategic recommendations
• Support governance meetings and executive reviews
• Proactively identify account risks and develop mitigation plans
• Manage client escalations and ensure timely resolution
• Monitor customer satisfaction and implement improvement initiatives
• Ensure continuity and stability of account operations

Requirements

• Bachelor’s degree in Business Administration, Management, Engineering, Information Technology, or a related field
• 6-9+ years of experience in account management, customer success, program management, or client partner roles
• Proven track record of managing enterprise clients and strategic accounts while achieving revenue growth and client satisfaction goals
• Strong command of account management, business development, program and project management, and contract and commercial management
• Solid financial planning, forecasting, and risk and issue management capabilities
• Exceptional communication, presentation, negotiation, and stakeholder-influencing skills
• Strong problem-solving, strategic thinking, and business acumen, with proven leadership and team collaboration

Preferred Experience

• Experience in IT Services, Analytics, AI/ML, Digital Transformation, Consulting, or Technology Services
• Experience working in client-facing onsite environments
• Experience managing global stakeholders and cross-functional teams
• Exposure to delivery management and consulting engagements
• Familiarity with CRM tools, reporting platforms, and account planning methodologies
• Experience handling executive-level client interactions and governance forums