Engagement Manager

About the role

Based primarily in Kinston, NC, with travel to Mobile, AL, the Engagement Manager will support a portfolio of approximately 60 consultants delivering services in IT, PMO, Production, and Supply Chain. This is an excellent opportunity to play a key role in supporting major aerospace manufacturing operations.

Responsibilities

• Client Management & Relationship, Financial & Contract Management
  • Serve as the primary point of contact for the client across the engagement.
  • Build and maintain strong relationships with key client stakeholders.
  • Understand client needs, expectations, and pain points.
  • Anticipate client satisfaction risks and manage escalations.
  • Identify opportunities to expand the scope of services.
  • Maintain regular communication on progress, risks, issues, and decisions.
  • Monitor actuals vs. forecast.
  • Ensure accurate and timely invoicing.
  • Monitor POs, contracts, extensions, and scope changes.
  • Identify and manage gaps between contractual scope and actual delivery.
  • Support contract renewals and negotiations.
• Delivery Management
  • Ensure end-to-end delivery quality across the teams.
  • Monitor team’s performance regarding deliverables, contractual commitments, SLAs and KPIs.
  • Establish and manage governance routines (weekly progress reports, internal & external meetings).
  • Identify and resolve operational issues.
  • Anticipate delivery risks and drive corrective action plans.
  • Ensure compliance with internal and client processes.
• Team & People Management, Staffing & Capacity Management
  • Lead and support the consultants.
  • Support recruitment and candidate selection.
  • Ensure effective onboarding and ramp-up.
  • Conduct regular performance reviews and provide feedback.
  • Support employee development and career progression.
  • Identify training and skill development needs.
  • Address performance, behavioral, and conflict-related situations.
  • Maintain employee engagement and retention.
  • Anticipate resource needs.
  • Identify capacity and skill gaps.
  • Coordinate recruiting, internal mobility, and resource allocation.
  • Anticipate backfills and transitions.
  • Ensure business continuity and adequate coverage.
• Governance, Reporting & Performance
  • Establish and maintain management dashboards (SQWAL).
  • Prepare and lead progress reviews.
  • Track actions, decisions, risks, and opportunities.
  • Provide internal and client-facing reporting.
  • Drive continuous improvement initiatives.

Qualifications

• Previous experience in PMO functions within an industrial environment or similar.
• Proven experience leading and coordinating multidisciplinary teams.
• Strong skills in project planning, monitoring, risk management, and stakeholder coordination.
• Ability to thrive in complex environments and manage multiple projects simultaneously.
• Highly hands-on profile with the ability to engage directly in operational issues and problem-solving.
• Results-oriented mindset with strong execution and decision-making capabilities.
• Experience with manufacturing processes (an asset) and continuous improvement initiatives.
• Excellent communication, interpersonal, and leadership skills.
• Willingness and ability to travel to Mobile, AL.
• Must be legally authorized to work in the United States.

Benefits

• Grow your career within a fast-growing international organization and contribute to ambitious, innovative projects.
• Enjoy a collaborative environment that encourages autonomy, initiative, and professional development.
• Benefit from a competitive compensation package and a comprehensive benefits program, including insurance, 401K, paid sick leave, and more.
• Thrive in a stimulating workplace where you can make a direct impact on the company’s growth and success.