Engagement Manager

Kensho is S&P Global’s hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide. Kensho's solutions and research focus on business and financial generative AI applications, agents, data retrieval APIs, data extraction, speech recognition, entity linking, document extraction, automated database linking, text classification, and natural language processing.

About The Team

The strategy team at Kensho drives both co-innovation of emerging AI capabilities and value realization of Kensho’s AI products, both internally within S&P Global (e.g., Market Intelligence, Ratings) and externally with top financial institutions and AI partners globally.

About the Role

This role sits at the intersection of AI partnership development and strategic customer success, with roughly equal time across both motions. You will shape and execute our global AI partnerships agenda — from initial qualification through operational launch — while simultaneously owning the success of a focused portfolio of strategic accounts worldwide, helping them unlock full value across our API, enterprise products, and developer tooling. This is a builder’s role for self-initiators. You will operate with significant autonomy, define playbooks that don’t yet exist, and carry real commercial responsibility across both pillars.

Responsibilities

• Execute Kensho and S&P Global’s AI partnerships agenda.
• Develop deep relationships with our established partners and identify new impactful opportunities, ensuring Kensho is at the forefront of the latest technology releases across the AI ecosystem.
• Serve as the day-to-day owner to maintain relationships with existing partners and identify growth opportunities — develop partnership debriefs, run cadenced reviews, coordinate with Kensho and S&P Global’s marketing, product, and engineering teams to execute joint release efforts with partners.
• Lead cross-functional coordination and alignment across sales, product, and legal to unblock deals, close partner commitments, and drive expansion.
• Own a portfolio of strategic clients, understand their AI strategy, business objectives, and organizational dynamics, and drive measurable adoption and expansion through Kensho’s forward-deployed engineering motion.
• Proactively identify levers to enable deal renewals for strategic clients.
• Enable conversion from trials and identify levers to accelerate time-to-value during the post-sale phase for strategic clients.
• Problem-solve issues with both internal teams and client teams as they arise from partnership or client engagements, partnering with key stakeholders to ensure projects are executed within timeline.

Requirements

• Experience with financial institutions, investment banking, etc.
• Excellent problem-solving and communication skills.
• Technical fluency to engage credibly with developers, PMs, and technical buyers on AI/ML concepts, APIs, and software implementation patterns.
• Track record of managing complex, senior-level relationships.
• Demonstrated ability to operate in ambiguous, fast-moving environments and build structure where none exists.
• Willingness to travel up to 25% for partnership and client needs.

Skills

• Experience in Customer Success, Technical Account Management, Engagement Management, Partner Management, or a hybrid role spanning both.
• Deep familiarity with the AI landscape — direct experience working with or for companies across the AI technology stack.
• Experience driving commercial outcomes across both consumption-based and seat-based business models.
• Comfort operating across business cultures; ability to build credibility with stakeholders in diverse markets.
• A bias toward execution — energized by shipping and owning outcomes.

Benefits

• Medical, Dental, and Vision insurance with 100% company-paid premiums.
• Unlimited Paid Time Off.
• 26 weeks of 100% paid Parental Leave (paternity and maternity).
• 401(k) plan with 6% employer matching.
• Generous company matching on donations to non-profit charities.
• Up to $20,000 tuition assistance toward degree programs, plus up to $4,000/year for ongoing professional education such as industry conferences.
• Plentiful snacks, drinks, and regularly catered lunches.
• Dog-friendly office (CAM office).
• Bike sharing program memberships.
• Compassion leave and elder care leave.
• Mentoring and additional learning opportunities.
• Opportunity to expand professional network and participate in conferences and events.

Kensho is headquartered in Cambridge, MA, with an additional office location in New York City.