Engagement Manager
Reflection · San Francisco, CA · 3 mo ago
On-siteBusiness DevelopmentFull-time
What You'll Do
- Support technical discovery sessions to understand customer requirements.
- Work alongside Solutions Architects and Forward Deployed Engineers to structure strategic engagements, drafting Statements of Work (SOWs) that outline scope, milestones, and success criteria.
- Enable Forward Deployed Engineers during project delivery by navigating organizational complexity and facilitating access to customer subject-matter experts, systems, and data.
- Manage customer relationships by maintaining a regular cadence with executive sponsors and technical leads, while surfacing issues and celebrating wins.
- Lead delivery operations, including sprint ceremonies, milestone reviews, and progress reporting.
- Translate technical complexity into executive-level updates.
What We're Looking For
- 5+ years of experience in roles such as Engagement Manager, Technical Program Manager, or Deployment Strategist within consulting, technology, or enterprise software.
- A proven track record of delivering complex technical projects to large enterprise customers.
- A solid understanding of AI/ML concepts, software architecture, and enterprise systems.
- Exceptional stakeholder management skills with experience navigating large organizations.
- The ability to drive organizational change, guiding customers from initial concept to full-scale adoption.
What We Offer
- Top-tier compensation: Salary and equity structured to recognize and retain our talent globally.
- Stock options: Everyone who joins and contributes to Reflection's success gets to share in the upside through stock options.
- Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance.
- Meals: Lunch and dinner are provided in the office daily.
- Life & family: 22 weeks paid parental leave for all new birthing and non-birthing parents, including adoptive and surrogate journeys.
- Vacation days: Unlimited paid time off in the U.S. and 30 days in the U.K.
- Sponsorship support: We sponsor visas to help exceptional talent join our team and support long-term immigration pathways where applicable.
- Team building: We have regular off-sites, happy hours, and team celebrations.