Engagement Manager

Responsibilities

• Lead and manage multiple enterprise implementation programs simultaneously, ensuring successful execution from initiation through go-live and post-launch stabilization.
• Develop and maintain comprehensive project plans, timelines, RAID logs, governance frameworks, and status reporting aligned to PMI best practices.
• Act as the primary point of coordination between customer stakeholders and internal cross-functional teams including Product, Engineering, Customer Success, Support, and Delivery.
• Drive program governance by facilitating regular steering committee meetings, project reviews, risk assessments, and executive updates.
• Proactively identify delivery risks, dependencies, scope changes, and resource constraints; escalate issues appropriately and drive resolution to maintain project momentum.
• Maintain project health, milestones, deliverables, budget considerations, and overall customer satisfaction metrics.
• Ensure implementation activities are aligned with contractual commitments, business objectives, and organizational standards.
• Establish clear communication cadences with enterprise clients and internal stakeholders to maintain transparency and accountability.
• Support continuous improvement initiatives by refining implementation methodologies, templates, operational processes, and reporting standards.
• Prioritize and support strategic customer initiatives, operational planning, and leadership decisions.

Requirements

• 5+ years of enterprise project or program management experience, preferably within SaaS, technology, or professional services environments.
• Demonstrated success managing complex enterprise implementations involving multiple stakeholders and cross-functional teams.
• Strong understanding of PMI methodologies, project lifecycle management, governance frameworks, risk management, and change management principles.
• Experience creating and managing detailed implementation plans, stakeholder communications, executive reporting, and delivery governance structures.
• Exceptional organizational, communication, facilitation, and stakeholder management skills.
• Able to influence without direct authority and effectively navigate complex organizational environments.
• Strong analytical and problem-solving capabilities with a proactive and solutions-oriented mindset.
• Experience working directly with enterprise-level customers and executive stakeholders.
• Bachelor's degree required; PMP certification strongly preferred.

Benefits

$110,000 - $130,000 annual salary.
Comprehensive health insurance
401K with 4% matching contribution
Enhanced maternity and paternity policies
Learning and development budget
Birthday leave
20 days PTO per year