Engagement Manager

Responsibilities

• Lead and manage multiple enterprise implementation programs simultaneously, ensuring successful execution from initiation through go-live and post-launch stabilization
• Develop and maintain comprehensive project plans, timelines, RAID logs, governance frameworks, and status reporting aligned to PMI best practices
• Act as the primary point of coordination between customer stakeholders and internal cross-functional teams including Product, Engineering, Customer Success, Support, and Delivery
• Drive program governance by facilitating regular steering committee meetings, project reviews, risk assessments, and executive updates
• Proactively identify delivery risks, dependencies, scope changes, and resource constraints; escalate issues appropriately and drive resolution to maintain project momentum
• Maintain project health, milestones, deliverables, budget considerations, and overall customer satisfaction metrics
• Ensure implementation activities are aligned with contractual commitments, business objectives, and organizational standards
• Establish clear communication cadences with enterprise clients and internal stakeholders to maintain transparency and accountability
• Support continuous improvement initiatives by refining implementation methodologies, templates, operational processes, and reporting standards
• Prioritize and support strategic customer initiatives, operational planning, and leadership decisions

Requirements

• 5+ years of enterprise project or program management experience, preferably within SaaS, technology, or professional services environments
• Demonstrated success managing complex enterprise implementations involving multiple stakeholders and cross-functional teams
• Strong understanding of PMI methodologies, project lifecycle management, governance frameworks, risk management, and change management principles
• Experience creating and managing detailed implementation plans, stakeholder communications, executive reporting, and delivery governance structures
• Exceptional organizational, communication, facilitation, and stakeholder management skills
• Able to influence without direct authority and effectively navigate complex organizational environments
• Strong analytical and problem-solving capabilities with a proactive and solutions-oriented mindset
• Experience working directly with enterprise-level customers and executive stakeholders
• Bachelor's degree required; PMP certification strongly preferred

Benefits

$110,000 - $130,000 annual salary.

Comprehensive health insurance

401K with 4% matching contribution

Enhanced maternity and paternity policies

Learning and development budget

Birthday leave

20 days PTO per year