Engagement Manager

Apply Description IMS Legal Strategies is a trusted partner to law firms and corporations worldwide, providing the expertise and technology needed to solve dispute-related challenges and protect reputations. IMS delivers strategic solutions for the entire litigation lifecycle, including advisory and analytical support, specialized expert witness services, data-driven jury consulting, powerful trial graphics, and seamless presentation technology. Our integrated teams have decades of practical experience in more than 65,000 cases and 6,500 trials. “Together, we win” is the IMS company motto and a genuine philosophy that guides our work with clients, experts, and one another. From entry-level to executives, we are driven by five core values: 1) Ownership Thinking, 2) Humble Confidence, 3) Quality and Excellence, 4) Honor the Relationship, and 5) Operate as One. We invite you to join our thriving company, committed to shared success. Visit imslegal.com for more. Job Summary The Engagement Manager is a key leader responsible for the planning, coordination, and successful execution of Consulting Services projects. Acting as the primary liaison between clients, advisors, consultants, and internal teams, the Engagement Manager ensures the seamless delivery of services throughout the entire project lifecycle. In this client-facing role, the Engagement Manager collaborates closely with team members across all three Consulting Services departments to manage project budgets, timelines, logistics, and deliverables. The ideal candidate will possess strong project management capabilities, exceptional organizational and communication skills, and a proactive, solutions-driven mindset. Prior experience in legal services, litigation support, or trial consulting is preferred. Requirements ESSENTIAL DUTIES & RESPONSIBILITIES: Resourcing & Scheduling Partner with the Resource Allocation (scheduling) team and Consulting Services leaders to manage and maintain project calendars across Consulting ServicesIdentify, propose, and implement staffing and scheduling solutions for consulting engagements and multi-service projectsEnsure alignment of project timelines, resource availability, and team priorities to support seamless project execution across all engagements Billable Project Management Collaborate with consultants and cross-functional teams to develop accurate bids and proposalsOversee key project milestones, logistics, and deliverables in coordination with consultants, project support teams, and shared servicesFacilitate project kick-off and closure meetings and ensure team readiness for critical events such as on-sites and research projectsTrack project timeline and promote potential cross-selling and cross-serving opportunities at appropriate timeCapture billing for all billable activities Provide recommendations for adding additional resources for project scope increases or new service add-ons, onboard those resources for successful and quick ramp up Engagement Health Oversight Monitor and advise team on engagement agreement status and ensure that billing on Engagements without signed agreements doesn’t exceed approved thresholds Track project budgets, hours, and expenses throughout the engagement lifecycle, ensuring transparency and proactive communicationCoordinate with billing teams and review billing packages for completeness to support timely and accurate invoicingMonitor status of collections on outstanding invoices, advising consultants when to become involved in the process to ensure timely outreach and coordination Enhance Vendor Partnerships Establish and maintain productive relationships with external vendors Communicate departmental needs, manage service expectations, and ensure adherence to agreed-upon service levels Skills & Experience Dependability Exhibits strong attention to detail and accuracy in all aspects of project execution and documentationDemonstrates exceptional organizational and time management skills, effectively balancing multiple priorities and deadlinesOperates with a high degree of independence, initiative, and self-motivation to drive tasks forward without close supervisionAdapts efficiently to shifting priorities and timelines in a dynamic, fast-paced environment, while maintaining focus on quality outcomes Effective Communication Excellent communication and interpersonal skills, with proficiency in producing professional written contentAbility to effectively manage a wide range of internal and external communication formats, anticipating and addressing needs and concerns promptly Analytical Thinking Strong analytical and problem-solving skills, with the ability to interpret data and present findings clearlyApplies creative thinking to develop innovative solutions and approaches to challengesTolerance for uncertainty and adaptability to changeDevelop, manage, and track project budgets, ensuring cost-effective use of resources and alignment with client and IMS expectations Team Collaboration. Ability to work effectively in a professional environment, collaborating with team members, management, clients, and external vendorsStrong relationship management skills, fostering positive interactions with clients and colleaguesPartners with other teams, to support an efficient and solution-focused work environment Education & Technical Requirements Bachelor’s Degree or equivalent professional experience requiredMinimum of 5+ years of experience in litigation consulting, legal services, or a related professional services environmentFoundational understanding of social science research methodologies, including both qualitative and quantitative data analysis, is preferred and considered an assetProficiency in Microsoft Office Suite, including Word, Excel, and PowerPointSkilled in utilizing a variety of departmental tools and platforms, including database and case tracking systemsFamiliarity with Microsoft Customer Voice, Power BI, and Dynamics is advantageous LOCATION: This position is 100% remote and supports east to west coast time zones. Ability to travel up to 10% is required. Our Employer Value Proposition Includes Competitive compensation package with 401K match Flexible PTO and 12 paid holidays Robust health and welfare benefits, including medical, dental, vision, HSA, short-term disability, long-term disability, and life insurance, all with generous company contributions Career development programs supported through an integrated Learning Platform Talent Identification Program to recognize and reward our high-performing, high-potential team members through career growth opportunities and unique development experiences Values-driven culture based on respect, care, growth, and excellence IMS Legal Strategies is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.