Engagement Manager

Base location: Denver, CO. Virtual office with local work-from-home opportunities.

About the role

The Engagement Manager collaborates with communities, Participants, and internal team members to sell Contexture’s products and services. The Engagement Manager develops relationships with Participants to demonstrate Contexture’s value proposition and secure new contracts. The role manages activities related to building and maintaining positive Participant relationships, effectively managing accounts, coordinating the delivery of Contexture products and services, and analyzing and measuring existing clinical processes and workflows in obtaining and utilizing electronic patient data. The Engagement Manager cultivates prospects to fill sales pipelines that can be managed through closure and assists in securing timely submission of legal documentation for HIE Participants.

Responsibilities

• Sign up Participants to implement health information exchange services from Contexture.
• Work with the Director of Development & Engagement and team to convene and facilitate discussions to advance the HIE.
• Meet sales goals determined by Director of Development & Engagement.
• Qualify leads from digital campaigns, conferences, trade shows, and other referral sources.
• Actively manage and report on lead development using business applications to measure progress and sales status.
• Create presentations and collaborate with marketing/communications to define messaging and materials for each Contexture product and service.
• Demonstrate HIE applications in small group and large group settings, both online and in person.
• Communicate the business, technical, and financial benefits of Contexture’s products and services.
• Explain fee schedules, provide accurate quotes for HIE services, and assist the finance department with ongoing communication regarding invoicing, fee increases, and account balances.
• Collaborate in a team-based environment to define deliverables, statement of work, and vendor integration specs in preparation for creating agreements.
• Manage contract life-cycle, including drafting HIE agreements, managing red-line negotiations, and sending agreements to identified signers for review and signature.
• Maintain current and accurate information in business applications.
• Resolve issues promptly by troubleshooting and using internal resources.
• Maintain strong, long-lasting, effective relationships with key stakeholders and decision makers within the Participant’s organization.
• Maintain high-touch engagement with priority Participants, including agenda development, meeting cadence/schedule, key player/contact tracking, and custom surveys.
• Participate in defining approach and priorities for product enhancements and Contexture’s growth; support the development of new client solutions including requirements definition and business case documentation.
• Participate in conferences, partner events, and Contexture-sponsored events.
• Perform other related duties as assigned.

Requirements

• Minimum of 3+ years of consultative sales or consulting experience with payers and life insurance groups; preferably in healthcare IT or with a clinical background.
• Bachelor's Degree in Business, Healthcare Management, Information Systems, or a related discipline required; MBA preferred.
• Understanding of the HIE landscape, including functionality, technology (HIT), and policy.
• Commitment to Contexture mission and strategic direction.
• Passion for improving healthcare.
• Excellent communication skills (verbal, written, and interpersonal), influencing, and partnering skills at all organizational levels.
• Experience and comfort working with Senior Level executives.
• Ability to work independently and collaboratively with team members and the community to ensure alignment across Contexture.
• High energy, positive, can-do attitude, and attention to detail.
• Demonstrated critical analysis, strategic planning capabilities, and ability to execute tactically.
• Assertive, results and success-oriented self-starter with excellent project management skills.
• Comfortable with changing priorities and evolving business needs.
• Proactively resolve problems and take decisive action, considering impact on all stakeholders.
• Use creative clinical, business, and operational solutions.
• Manage competing priorities in a complex and dynamic environment.
• Strong sense of personal responsibility in achieving Contexture’s goals.
• Proven track record of establishing relationships, identifying customer needs, and defining value proposition.
• Demonstrated success in managing a sales funnel and closing contracts for services with payers, ideally in a national setting.
• Working knowledge of clinical practice processes within various care settings, including clinical workflows.
• Experience with E.H.R. software systems a plus.
• Experience with CRM systems.
• Valid driver’s license.

Work Environment

• Noise level is usually moderate.
• Occasional availability for after-hours work outside of regularly scheduled hours.
• Periodic driving to and from clients, conferences, and/or events; limited travel may be required.
• Exposure to, processing, or handling of sensitive information including Protected Health Information (PHI), Personally Identifiable Information (PII), and financial information. Compliance with all applicable laws, regulations, and organizational policies is required.

Physical Demands

• Frequent communication and information exchange.
• Regular movement within the office to access equipment and materials.
• Ability to remain stationary for extended periods (approximately 50% of the time).
• Continuous use of computers and office equipment (e.g., keyboard, monitor, printer).
• Frequent handling of materials up to 10 lbs; occasional handling up to 30 lbs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

Monthly pay range: $6,250 – $7,250.

Benefits

Contexture provides a comprehensive benefits package. For details, request a Benefit Summary from the Benefits Department.