Engagement Manager

About the role

The Engagement Manager collaborates with communities, Participants, and internal team members to sell Contexture’s products and services. The Engagement Manager develops relationships with Participants to demonstrate Contexture’s value proposition and secure new contracts. The Engagement Manager works closely with their counterpart when new sales opportunities have been identified and works to ensure upsell opportunities have the sales presence needed to increase revenue.

Responsibilities

• Signed up Participants to implement health information exchange services from Contexture.
• Works with the Director of Development & Engagement and team to both convene and facilitate discussions to advance the HIE.
• Meets sales goals determined by Director of Development & Engagement.
• Qualifies leads from digital campaigns, conferences, trade shows, and other referral sources.
• Manages and reports on lead development including the use of business applications to measure progress and sales status.
• Create presentations and collaborate with marketing/communications to define messaging and materials for each Contexture product and service.
• Demonstrate HIE applications in small group and large group settings, on-line and in person.
• Communicate the business, technical and financial benefits of Contexture’s products and services.
• Provide accurate quotes for HIE services and assist the finance department with on-going communication regarding invoicing, fee increases and account balances.
• Collaborate in a team-based environment to define deliverables, statement of work and vendor integration specs in preparation for creating agreements.
• Manage contract life-cycle management, including drafting all necessary HIE agreements, managing red-line negotiations, and sending agreements to identified signers for review and signature.
• Maintain strong, long-lasting, effective relationships with key stakeholders and decision makers within the Participant’s organization.
• Maintain high-touch engagement with priority Participants including but not limited to agenda development, meeting cadence/schedule, key player/contact tracking, custom survey, etc.
• Participate in defining approach and priorities for product enhancements and Contexture’s growth and supports the development of new client solutions including requirements definition and business case documentation.
• Participate in conferences, partner events and Contexture sponsored events.
• Resolve any issue raised promptly by troubleshooting and efficiently using internal resources.
• Perform other related duties as assigned.

Qualifications

• Understanding of the HIE landscape, including functionality, technology (HIT) and policy.
• Commitment to Contexture mission and strategic direction.
• Passion for improving healthcare.
• Excellent communications skills (including verbal, written and interpersonal communication), influencing and partnering skills at all organizational levels.
• Convey a professional image.
• Experience and comfort working with Senior Level executives.
• Work independently, and in collaboration with other Contexture team members and community to ensure alignment across Contexture; be a team player.
• A high energy, positive, can-do attitude, and attention to detail.
• Demonstrate critical analysis, strategic planning capabilities, and ability to execute tactically.
• Assertive, results and success-oriented self-starter, with excellent project management skills.
• Proactive in resolving problems and taking decisive action, giving regard to impact on all stakeholders.
• Use creative clinical, business, and operational solutions.
• Manage competing priorities in a complex and dynamic environment.
• Strong sense of personal responsibility in achieving Contexture’s goals.
• Proven track record of establishing relationships, identifying customer needs, and defining value proposition.
• Demonstrated success in managing a sales funnel and closing contracts for services with payers, ideally in a national setting.
• Working knowledge of clinical practice processes within various care settings, including clinical workflows.
• Experience with EHR software systems a plus.
• Experience with CRM systems.
• Valid driver’s license.

Benefits

Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department.