Engagement Lead
About the role
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital—from front office to back office—resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one.
Responsibilities
- Pitch Glia implementation approach to select customers during sales motion and be viewed as a subject matter expert
- Provide strategic insights and advice to customer executives throughout implementation and tightly coordinate handoffs with Account Executives and Customer Success Managers
- Understand customer business objectives and how their implementation requirements support those business objectives
- Communicate customer priorities to all Glia roles throughout implementation and hold team accountable to meeting priorities—roles may include, but are not limited to, launch manager, solution architect, conversation consultant, implementation engineer, account executive, and customer success manager
- Influence and advise customer on change management and transformation initiatives tangential to the technical implementation of Glia
- Provide expert advice to customers on Glia products and industry best practices
- Accountable for successful E2E implementation of strategic customer projects—specifically the project should be on budget, on time and achieve customer ROI
- Accountable for product adoption and subsequent renewal and expansion following the customer’s launch
- Stay informed on industry trends and their impact on customers
Requirements
- 10+ years of experience in professional services with several years leading large scale engagements
- Experience cultivating and maintaining executive relationships
- Strong team leadership skills drawing mostly from referent and expert power
- Executive-level visual and oral communication skills with ability to adapt communication style from executives to project and technical teams
- Experience conducting business transformation, change management, and program management in enterprise settings
- Able to travel 4-12 times per year
- Bachelor's degree in Business, IT, or related field
- Preferred: Advanced degree (e.g. MBA) in related field
- Preferred: Experience with financial services, insurance, and any other high trust industries
Qualifications
- Proven track record of successfully leading complex, multi-disciplinary projects
- Exceptional interpersonal and communication skills, both written and verbal
- Ability to manage multiple projects simultaneously and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Experience working with financial services, insurance, and other high-trust industries
Skills
- Strong understanding of banking and financial services industry
- Excellent project management and organizational skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Experience with financial services, insurance, and other high-trust industries
Benefits
- Traffic-free career path with opportunities for advancement
- Competitive compensation package including base salary, bonus, and equity
- Flexible work arrangements to accommodate your needs
- Comprehensive benefits package including health insurance, retirement plans, and paid time off
Pay
- Base salary plus performance-based incentives
Schedule
- Full-time position
Company Culture
Glia is committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that a strong company culture is essential for driving innovation and achieving our goals. At Glia, we celebrate diversity and encourage open dialogue and collaboration among all employees.