Energy Efficiency Residential Specialist

New Jersey Natural Gas (NJNG)

New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources, is seeking an Energy Efficiency Residential Specialist to work in a supporting function with the residential supervisor and collaboratively with the residential team to support across all Residential Programs.

Major Responsibilities

• Assist customers participating in the Residential SAVEGREEN programs.
• Be well versed in the SAVEGREEN residential plan to provide a program overview and explain details to customers and other stakeholders.
• Provide assistance and support to participants throughout the complete cycle from initial contact presentations and throughout participation in the various residential programs.
• Review and explain SAVEGREEN audit findings and recommendations to customers.
• Identify common questions and noted barriers to program participation based on customer and contractor interactions and communicate same with managers.
• Aid EE Residential Contractor Liaison to develop and maintain solid business relationships with the program contractors, QC contractor, and program participants.
• Coordinate activities and interactions between program participants, SAVEGREEN staff and program contractors, and identify internal training needs.
• Provide timely project and prospective project reporting, keeping the Residential Supervisor, and other SAVEGREEN Management apprised of program status and developments through data metrics, including Quantitative Performance Indicators.
• Understand the PMSS (Program Management Software System) and the SWC (Statewide Coordinator) software system to ensure proper data exchange.
• Lend support to other SAVEGREEN staff on the use of and data entry needs required of the PMSS and SWC systems.
• Affirm accountability for goals and metrics projected in the residential program forecasting.
• Communicate residential program changes and challenges to Marketing Manager to ensure customer facing collateral and communications are current.
• Support all evaluation, measurement and verification activities related to the SAVEGREEN program.
• Perform research activities on residential program approaches in other jurisdictions.
• Perform ad hoc projects for the Residential Supervisor, Multifamily Supervisor and SAVEGREEN Managers as necessary.
• Document residential program procedures.

Position Requirements

• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.
• Minimum of 3–5 years of relevant professional experience required.
• Experience with residential HVAC equipment, energy efficiency programs, or related projects preferred.
• BPI certification preferred; required within six (6) months of hire.
• Strong organizational skills with the ability to manage time effectively and prioritize tasks.
• Demonstrated ability to work collaboratively in a team-oriented environment.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Access, and Outlook.
• Effective verbal communication skills with a strong customer service orientation.
• Ability to adapt quickly to changing processes, systems, and business needs.
• Strong data collection and analytical skills preferred.
• Bilingual in Spanish is a plus.

Other Details

Compensation: Expected base pay range for this role will be $77,000- $104,000. Base pay is based on several factors including, experience, skills, and knowledge. This role will be eligible to participate in an annual short term incentive program.

Benefits That Support You: Day one medical coverage, including prescription, vision and dental plans, so you're supported right away. Our 401(k) plan has a generous company match to help you invest in your future. Employee Stock Purchase Program so you can share in the company's success. Wellness perks, including free on and off site fitness centers and other programs to keep you feeling your best. A confidential Employee Assistance Program to support your wellbeing. Professional development and tuition reimbursement to help grow your skills and advance your career. Flexible work arrangements with many roles offering hybrid options based on job responsibilities and business needs.

New Jersey Resources is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.