Endpoint, Software Management & Network Support Supervisor

This position directs and manages the end-point management, software delivery, and network support teams of the Information Services Division.

About the role

The end-point management and software delivery teams consist of four support staff responsible for hardware and software procurement and acquisition; setup, configuration, installation, and testing; and mobile device procurement and management. The Network Support team has six support staff responsible for installation and support of server operating systems and infrastructure of the statewide MDT network.

• Systems and network monitoring, planning, design, and maintenance
• Server management, data storage, backup, recovery, and archival planning
• System and storage research and planning
• Disaster recovery
• Network communication solutions
• File and system security

This position reports directly to the ISD Infrastructure and Operations Bureau Chief and supervises 12 employees.

Requirements

Education and Experience

• Bachelor’s degree in information technology management, business management, computer science, information systems, or a related field
• 4 years of experience in Network and Systems Administration or a related field
• 2 years of managing Network, Infrastructure, and Operations staff

Alternative combinations of related experience and education may be considered, such as:

• 4 years of related experience in lieu of a degree
• 2 years of team lead experience in lieu of supervisory experience

Knowledge, Skills, and Abilities

• Knowledge and skills in working with network servers, network storage, network communication solutions and technology, including satellite, WAN, LAN, SDWAN, disaster recovery, and network security
• Knowledge and skills in endpoint management, software delivery, asset management and procurement, and network administration

Benefits

• Culture of public service and a commitment to work/life balance
• Potential hybrid remote work arrangement available
• Health, Dental, and Vision Insurance
• Access to Montana Health Centers, low-cost clinics for state employees and their families
• State Retirement plan and additional savings opportunities (deferred compensation)
• Overtime compensation or compensatory time for all time in a pay status over 40 hours in a workweek
• Paid vacation, sick leave, and holidays
• Eligibility for Public Service Student Loan Forgiveness
• Benefits apply on first day of employment
• Relocation assistance may be offered to the successful candidate at the time of offer

Other Information

• The successful candidate must pass a fingerprint background investigation as a condition of employment
• This position is covered by a VEBA (Voluntary Employee Benefit Association). The successful applicant who is eligible-retirement qualified will be required to participate in the VEBA group and can take part in an annual election. Questions regarding VEBA can be directed to Laurie Edwards, MDT People Operations Bureau, at 444-6053