Endpoint Engineer 2

Primary Office Location

4140 East State Street
Hermitage, Pennsylvania 16148

Position Overview

This position is primarily responsible for the proposal and design of solutions that support FNB's endpoint environment. The endpoint engineer works with the IT, Information Security, and business teams to ensure continuous improvement of FNB's end user experience.

Primary Responsibilities

• Contribute to design and implementation of endpoint solutions.
• Collaborate with other members of IT, Information Security, and business teams to identify and characterize areas for improvement in end user experience.
• Propose holistic, scalable solutions taking all factors and potential impacts into account.
• 3rd tier of escalation for desktop OS and hardware related issues.
• Collaborate with other technical resources, internal or external, and escalate to other team members as needed for resolution.
• Serving as subject matter expert on FNB's endpoint environment as required by other technical teams, lines of business, and vendors.
• Attend project planning and status meetings to advise on proper utilization of all parts of the endpoint technology stack to ensure projects are completed successfully and in a timely manner.
• Maintenance of endpoint environment, including patching, as well as application packaging and deployment.
• Proficiency with scripting in batch and PowerShell, an in-depth understanding of Windows operating systems and networks, and the ability to research, develop, and test complex solutions independently.
• Working with and mentoring more junior technical team members as they assist with design and implementation of solutions.
• Perform knowledge transfer with other staff members so that they can develop and publish relevant documentation.
• Reporting status of ongoing implementations to IT management and project managers, including risk assessment based on timeline impact, criticality, and scope of end user impact.

Minimum Level of Education and Experience

• BA or BS
• 3 years of job-related experience

Skills Required

• Excellent communication skills, both written and verbal
• Excellent customer service skills
• Excellent project management skills
• Excellent organizational, analytical and interpersonal skills
• MS Excel - Basic Level
• Detail-oriented

Education and Experience Considered

• A combination of education and equivalent experience may be considered.
• Experience with enterprise Microsoft user and endpoint management technologies
• Familiarity with desktop virtualization technologies

Required Licenses/Certifications

• Valid Drivers License

Physical Requirements

• Heavy Lifting over 45 lbs
• Frequent kneeling/crawling/stooping
• Frequent driving (car, van, truck)