Endpoint Device Tech - Information Services (Full-Time, Days)
Position Summary
The Technician is responsible for the following imaging, configuring, deployment, modifying and trouble shooting computer hardware/software including peripherals at the desktop level. The tech takes a pro-active approach in monitoring and performing preliminary diagnostics on computer systems, peripheral equipment and applications. They provide ongoing technical assistance to users on system setups or modifications. They are responsible for the accurate, timely and detailed recording of issues into the IS trouble ticket system. They may be scheduled for first or second line of support within Information Services for helpdesk and computer operations support on any shift. They procure computers, printers, parts and supplies. Requests quotations for budgetary information and purchasing of items. The tech will support all peripherals connected to the Enloe network, including Digital and VOIP phones, cell phones, including smartphones, Copiers, and tablet devices, such as, the iPad.
Minimum: EDUCATION / TRAINING / EXPERIENCE
- Associate’s degree in Computer Science or related field OR 6 months experience in desktop support in an enterprise environment
- Prior computer support experience in a hospital environment
- CompTIA A+ Certified.
- Micrsoft Certified Professional
Desired
- Bachelors in Computer Science or related field
Benefits
Enloe offers a comprehensive and competitive benefits package to all eligible employees, including, but not limited to:
- $0 premium medical plan to include vision insurance
- Prescription and dental group insurance
- Retirement with employer match
- Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
- Extended Sick Leave
- Flexible Spending Accounts for unreimbursed medical expenses and dependent care
- Employee Assistance Program
- Education Assistance
Please visit the employee benefits page at http://www.enloe.org/benefits to get more in-depth benefits and coverage information or email recruiter@enloe.org to receive a full summary of benefits.