End User Support Specialist / San Francisco / Primary IT Person
Motion Recruitment · San Francisco, CA · 1 wk ago
On-siteInformation Technology$35–$43/hrContract
Responsibilities
- Serve as the primary onsite IT support resource for end users
- Provide Level 1 & Level 2 desktop support for hardware, software, and networking issues
- Configure, deploy, maintain, and manage laptops, desktops, and peripherals
- Support both macOS and Windows environments
- Provision new employee equipment, onboarding, and offboarding
- Troubleshoot Microsoft 365 applications and user account issues
- Maintain inventory and lifecycle management of IT hardware
- Support conference room technology and AV equipment
- Collaborate with remote IT teams on deployments, upgrades, and system rollouts
- Escalate complex technical issues when necessary while owning issues through resolution
- Document support activities and maintain accurate ticket updates
Requirements
- 2-4+ years of IT Help Desk or Desktop Support experience
- Experience supporting both Mac (macOS) and Windows 10/11 environments
- Experience configuring, deploying, maintaining, and managing end-user devices
- Strong troubleshooting skills across hardware, software, printers, peripherals, and networking
- Experience with Microsoft 365
- Familiarity with ticketing systems (Zendesk or similar)
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Excellent communication and customer service skills
- Comfortable working independently as the primary onsite IT resource
- Experience with Jamf, Intune, Azure AD, or other endpoint management/MDM tools
- Experience with device provisioning and asset management
- Experience supporting conference room technology and AV equipment
Qualifications
Must be authorized to work in the U.S. without current or future sponsorship.
Skills
- Technical proficiency in both macOS and Windows environments
- Strong problem-solving and troubleshooting abilities
- Effective communication and interpersonal skills
- Ability to work independently and collaboratively
- Experience with IT support tools and platforms
Benefits
- Medical Insurance
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan