End User Support Specialist

This role is located on-site at our corporate office in Oklahoma City, OK.

About the Company

CFS Brands, located in Oklahoma City, Oklahoma, is a market-leading designer, manufacturer, and distributor of commercial foodservice, healthcare, and industrial janitorial and sanitation products. The company supports stable and growing end markets with a focus on customer intimacy and a "one-stop shop" solution for both the "front" and "back" of restaurants. CFS Brands operates 6 manufacturing facilities in the U.S. and Mexico, over 700,000 square feet of distribution center space across 4 U.S. facilities, and sources products globally. Core products include dinnerware, professional cookware, cleaning tools, drinkware, disposable lids, dispensing systems, healthcare equipment, brushes, and cleaning tools, supplied through major distributors to well-known restaurant franchises. CFS Brands became a portfolio company of The Jordan Company, a private equity firm, in 2018.

Responsibilities

• Maintain hardware standards in the CFSB office space for consistency of installations, quality and appearance of cabling, labeling, documentation, asset management, ticket and process compliance, and meeting SLAs.
• Install, remove, modify, and/or relocate hardware in all locations consistent with job specifications, ensuring schedules and standards are met.
• Configure, install, repair, and troubleshoot issues related to hardware performance on end-user devices.
• Review and revise quality control processes as necessary and develop/document standard work methods.
• Maintain hardware-related output queues (incident, service request, change management).
• Perform in-depth troubleshooting of hardware-related problems.
• Assist in maintaining the change management database and hardware inventory at operating locations.
• Contribute to the development and maintenance of best practices and procedures for the team.
• Provide on-call support for incidents within the organization.
• Perform duties following all safety guidelines and corporate policies.
• Perform additional duties as assigned.

Requirements

• High school graduation or equivalent required.
• Associate degree in Information Technology and/or basic A+, N+, etc. certifications are preferred.
• 2 years of related IT experience supporting Microsoft-based operating systems.
• Knowledge of User & Security Group Administration in Active Directory and/or Azure Active Directory.
• Advanced troubleshooting and multi-tasking skills.
• Solid problem-solving skills with the ability to troubleshoot Windows operating systems issues and installed applications.
• Basic PC network connectivity knowledge (Ethernet, TCP/IP, and remote access solutions).
• Understanding of Group Policy deployments.
• Basic familiarity with DHCP and DNS.
• Working knowledge of help desk software and ticketing systems.

Skills

• Ability to communicate technical information, both verbal and written, to a wide range of end-users.
• Ability to deal with customers in a friendly, professional manner.
• Ability to work independently and be self-driven within a distributed team.
• Customer service orientation with the drive to see issues through to completion.
• Proficiency in English with strong oral and written communication skills.
• Strong organizational skills.

Travel

Up to 20% travel to support multiple operating locations and corporate initiatives across the U.S. and Mexico, with potential travel to Europe.