End User Support Expert

About Our Team

We are looking for energetic candidates to grow with us at Octopi. Qualified individuals are detail-oriented, collaborative, growth-focused, and self-motivated. Our team is a community; we are open, informal and laid back, but also hard working and respectful of others. You should be as well.

Primary Responsibilities

• Deploying and administering End User Service core infrastructure technologies (including end-user laptops/desktops, computing servers, printers, network equipment, voice and video hardware, handheld scanners, voice picking headsets and mobile devices)
• Responding to IS incidents assigned, to perform incident resolution or, when needed, escalation to the appropriate group
• Executing software installation and deployments to the end user community
• Executing device asset change tasks and reflecting such changes in appropriate hardware asset register database
• Providing IS assistance and consultation to the end users
• Distribution of new user IS starter package and providing initial user IS orientation
• Ensuring security and policy compliance while performing technical tasks
• Contributing to technical documentation, knowledge articles, procedures & process definitions
• Performing emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes
• Adhere to all PPE and GMP requirements
• Maintain clean, safe, and organized work environment
• Performs other related duties as assigned

Compensation & Benefits

• Compensation: $65,000–$70,000 yearly salary
• Health insurance, dental, vision, paid time off, 401k and other extra perks