End User Support Analyst

About the role

We are seeking an End User Support Analyst to support and administer our modern endpoint environment, with a focus on Microsoft Intune, Microsoft 365, and endpoint security. This role manages device compliance, application deployment, Windows Autopilot, and Tier 2/3 user support across Windows, macOS, iOS, and Android platforms.

Responsibilities

• Administer Microsoft Intune for endpoint management across multiple platforms
• Manage compliance policies, configuration profiles, security baselines, and app deployments
• Support Windows Autopilot, Windows Update for Business, and endpoint patching
• Troubleshoot device enrollment, sync, policy, and application issues
• Administer Microsoft Entra ID, Microsoft 365, and Conditional Access
• Support Microsoft Defender for Endpoint and Endpoint security initiatives
• Develop PowerShell scripts to automate endpoint administration tasks
• Provide Tier 2/3 support for desktops, laptops, mobile devices, and Microsoft 365
• Create technical documentation and support IT projects, migrations, and upgrades
• Manage device provisioning, application deployment, compliance policies, configuration profiles, patching, and security settings
• Troubleshoot and resolve device, access, policy, application, and endpoint management issues
• Support Windows Autopilot, Windows Update for Business, Microsoft Defender for Endpoint, and related security initiatives
• Develop and maintain PowerShell scripts, technical documentation, and knowledge base materials
• Participate in system upgrades, device rollouts, migrations, and continuous improvement efforts
• Collaborate with IT and security teams to ensure endpoint management aligns with organizational policies and compliance requirements

Requirements

• Bachelor’s degree in IT, Computer Science, or equivalent experience
• Microsoft Certified: Endpoint Administrator Associate
• 3+ years of IT support or systems administration experience
• 2+ years of Microsoft Intune administration experience
• Experience with SCCM/MECM co-management
• Experience with Microsoft Defender XDR
• Familiarity with Apple Business Manager, Android Enterprise, CIS, NIST, or CMMC

Skills

• Strong knowledge of Microsoft Intune, Microsoft 365, Microsoft Entra ID, Windows 10/11, Windows Autopilot, Active Directory, Group Policy, and endpoint security tools such as Microsoft Defender for Endpoint
• Skilled in administering endpoint management solutions, deploying applications, and managing compliance and configuration policies
• Skilled in troubleshooting device, application, access, and user support issues across desktop, laptop, mobile, and cloud environments
• Proficient in PowerShell scripting to automate endpoint administration and operational tasks
• Ability to provide advanced Tier 2/3 support in a timely, professional, and customer-focused manner
• Ability to analyze complex technical issues, identify root causes, and implement effective solutions
• Ability to manage multiple priorities, maintain accurate documentation, and support system upgrades, device rollouts, and security initiatives
• Strong written and verbal communication skills, with the ability to work effectively with technical and non-technical users

Work Environment

• Works majority of the day in a climate-controlled environment
• Occasionally performs work in warehouse or manufacturing areas subject to changes in temperature and/or noise
• Occasionally required to stand, walk, sit, use manual dexterity, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl
• May lift and/or move up to 50 lbs
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• High level of comprehension and general, verbal, written, and numerical intelligence required

Location

Gentex’s Carbondale facility is located in Northeastern Pennsylvania in Lackawanna County. Carbondale, PA is about twenty miles north of Scranton, PA, 50 miles south of Binghamton, NY, and about 125 miles from New York City and Philadelphia. The area hosts numerous nearby state parks, nature preserves, and local colleges and universities, including The University of Scranton and Marywood University. Northeast Pennsylvania offers an excellent cost of living and is a great place to work, recreate, meet people, raise a family, and live.

Limited travel required.