END USER SUPPORT 4
Req ID: 50144 | Team: 58 Information Systems | Entity: Ingalls Shipbuilding | US Citizenship Required: No | Full-Time Shift: 1st | Relocation: No relocation assistance available | Virtual/Telework Opportunity: No - Not eligible for telework | Travel Requirement: Yes, 25%-50% of the time
About the role
Ingalls IT is seeking a skilled End User Computing (EUC) specialist with deep expertise in the administration, maintenance, and lifecycle management of Windows based systems and iOS mobile devices within a secure, compliance driven enterprise environment. This role will oversee daily operational support as well as coordinate and manage multiple Master Service Providers (MSPs) to ensure service delivery meets both contractual expectations and company policies and procedures, including CMMC compliance.
Responsibilities
- Provide expert-level support for Windows endpoints, including configuration, imaging, patching, security hardening, troubleshooting, and procurement
- Manage iOS devices and mobility solutions using enterprise MDM/EMM platforms, ensuring secure enrollment, policy enforcement, and application governance
- Lead and coordinate the activities of multiple MSPs, ensuring adherence to SLAs, accountability for escalations, prompt remediation, and alignment with enterprise security and operational standards
- Implement EUC practices consistent with CMMC Level 2, Zero Trust architecture, and DoD cybersecurity frameworks
- Ensure endpoint environments maintain compliance with STIGs, DISA/NIST guidelines, vulnerability mitigation timelines, and audit-ready documentation
- Oversee endpoint management technologies such as Intune, Active Directory, Group Policy, identity services, and device encryption
- Maintain accurate SOPs, workflows, asset inventories, and compliance documentation required for inspections and cybersecurity audits
- Collaborate with cybersecurity, infrastructure, networking, and business units to ensure seamless and secure end-user operations across all service providers
- Drive modernization initiatives across EUC and MSP-supported environments, including automation opportunities, lifecycle improvements, and capability enhancements
- Act as an escalation leader for complex or multi-provider EUC incidents, coordinating root cause analysis and implementing long-term corrective actions