End User Coordinator

About the role

Under the direction of and reporting to the Manager of Design Research, you will establish and maintain a research community of engaged users in key target cities across the country, and assist with coordinating field visits and prototype validation. This position involves a high level of collaboration with both internal co-workers and external users to enhance and streamline the Design Research end-user recruiting process.

Responsibilities

• Work closely with the Design Research team to recruit, build, and foster relationships with opt-in End Users, while keeping detailed notes. This will involve walking onto jobsites, cold calls, and networking with trade organizations and other research participants.
• Identify and schedule potential end users for targeted discovery and validation research, determining which jobsites and participants best suit specific research project objectives in collaboration with the Design Researcher(s).
• Manage the cadence of communication and jobsite visits to avoid burnout with key research participants and sites.
• Regularly query CRM to analyze the existing user base based on project details and assess its potential impact on the project recruitment plan.
• Ensure the timely and detailed delivery of end user appointment information to the design researcher post-recruitment trips.
• Coordinate with members of the Milwaukee Tool Sales team when appropriate to schedule and plan regional site visits.
• Participate in trade shows and other industry events to recruit new users and build key relationships.
• Propose and implement creative approaches to maintaining a “community” feel to encourage participation and build an insider mindset with users.
• Keep stakeholders updated on project recruitment progress, changes, and scope to drive clarity and smooth hand-offs of research appointments and information.
• Recommend and implement appropriate incentive guidelines for site visits and user partnership based on research scenarios.
• Identify and implement improvements to the CRM database to meet the needs of the Design Research team.

Requirements

• Ability to simultaneously manage multiple projects and priorities, with strong organization and follow-through skills.
• Excellent verbal and written communication, presentation, and relationship management skills.
• Comfortable walking onto commercial and residential jobsites and introducing yourself.
• Understanding of and ability to use the dynamics of negotiation.
• Ability to manage time effectively, work independently, and be self-motivated.
• Proficiency in Microsoft Office Excel and PowerPoint and conducting Internet searches.
• Experience working in a Customer Relationship Management (CRM) system.
• Experience working with and managing data.

Qualifications

• Requires a 4-year Bachelor's degree.
• 2-3 years’ experience in or around the construction industry preferred but not required.
• Experience in Sales, Marketing, or Customer Service is a plus.
• Able to travel 60-70% of the time, sometimes at short notice both locally and regionally.
• Must have a valid driver’s license.