End of Tenancy Property Manager

As part of Lomond, the UK's leading network of lettings and estate agencies, we cover Edinburgh, Glasgow, Dundee, St Andrews, and Aberdeen with over 300 staff. Our team's extensive industry expertise and local knowledge help people find, sell, and let their property.

About the role

This is a full-time permanent contract located in our Edinburgh city centre office.

Schedule

35 hours per week, Monday to Friday from 9am to 5pm.

Pay

£23,500-£26,000, dependent on 12 months of related Property Manager experience.

Responsibilities

• Oversee end-of-tenancy process: Ensure smooth, fair conclusions for both tenants and landlords, including property readiness and work completion for new occupancies.
• Assess dilapidations & liabilities: Review inspection reports with precision, accurately determine tenant vs. landlord responsibility, and compile evidence for deposit claims via Safe Deposit Scotland.
• Advise on property improvements: Recommend upgrades to landlords that enhance value and maintain high standards between tenancies.
• Resolve deposit disputes professionally: Handle customer service issues with empathy and efficiency to achieve positive outcomes and client satisfaction.
• Ensure compliance & quality: Maintain rigorous attention to detail across inspections, reports, and communications to uphold property and procedural standards.

Requirements

• Previous Property Management or industry-related experience preferred, but not essential.
• Demonstrable good negotiation/communication skills and competence in resolving conflict and potential disputes – both written and verbal.
• A positive, proactive attitude, with a strong customer service focus.
• Meticulous attention to detail and confidence in relaying information.
• Process-driven, with efficient administration and organisational skills.
• Ability to problem solve, remain calm under pressure, and a track record of exceeding client expectations.
• Current legal right to work in the UK.

Benefits

• Smart spending app with discounts at over 900 retailers.
• Wellbeing centre with resources to help you get active, eat healthier, improve financial wellbeing, and master mental health.
• Employee Assistance Programme offering free counselling support sessions.
• Smart Tech Scheme for the latest gadgets and appliances.
• Cycle2Work Scheme to reduce carbon footprint.
• Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• Competitive base pay aligned with market value, plus incentivised commission and performance bonuses for most roles.
• Special days and celebrations for length of service.
• Pension scheme for retirement planning.
• Support for professional development, including funding for professional qualifications.
• Company socials to bring teams together.