Encore Delivery Specialist

About the role

We're on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates.

Cavender Subaru of Midland Odessa in Midland, Texas, a Cavender Auto Family dealership, is currently seeking a talented Encore Deliver Specialist to join our growing team and help Make Confidence Happen every day.

Benefits

• Medical, Dental and Vision Insurance, and pet insurance
• Paid Time off
• Paid Maternity and Paternity leave (Parental Leave)
• Company Paid $10,000 life insurance policy
• Employee discounts on Vehicles, Service and Parts
• Professional growth and development training on a quarterly basis

Responsibilities

The Subaru Star Delivery Specialist is responsible for ensuring new Subaru owners and their Retailer colleagues gain a thorough understanding and deep appreciation of all Subaru features and technologies.

• Function as the subject matter expert at the Retailer by maintaining Subaru Foundations Certification and participating in continuing product education
• Improve initial satisfaction by providing a deeper understanding of the owner’s new Subaru, utilizing resources such as the Dynamic Delivery Checklist, Getting Started Guides, Owner’s Manual, and Subarunet
• Conduct follow-up to ensure the majority of new Subaru owners return to the Retailer for a Love-Encore redelivery
• Maintain a redelivery calendar/schedule and oversee program incentives and administrative duties
• Educate the sales team to ensure that upon a new vehicle sale, owners receive a Love-Encore redelivery appointment brochure and are introduced to the Delivery Specialist if available
• Assist sales consultants with product questions, or as needed, with their initial deliveries during busy times at their Retailer
• Track Love-Encore survey results and monitor for continued customer experience improvement

Secondary responsibilities include reviewing STARLINK enrollment status, managing promotion and branding of the Love-Encore program, and assisting with scheduling the new owner’s first service appointment.

Qualifications

• High School Diploma/GED is required
• Successfully complete MVR, background check, and pre-employment drug test
• Valid driver's license