Encore Delivery Specialist

Primary Responsibilities

• Function as the subject matter expert at the Retailer.
• Maintain Subaru Foundations Certification and participate in continuing product education.
• Improve initial satisfaction by providing a deeper understanding of the owner’s new Subaru, utilizing resources such as the Dynamic Delivery Checklist, Getting Started Guides, Owner’s Manual, and Subarunet.
• Ensure new owner familiarity with Retailer’s Service & Parts Department.
• Conduct follow-up (text, e-mail, phone per customer preference) to ensure the majority of new Subaru owners return for a Love-Encore redelivery.
• Maintain a redelivery calendar/schedule.
• Maintain program incentives and administrative duties ($25 customer incentive, delivery receipt, etc.).
• Educate the sales team to ensure that upon a new vehicle sale, owners receive; a Love-Encore redelivery appointment brochure (paper or electronic), and are introduced to the Delivery Specialist if available.
• Be a resourceful Subaru STAR to all departments at the Retailer!

Secondary Responsibilities

• Review STARLINK enrollment status to ensure that the new owner’s Telematics System has been activated.
• Aid in maintaining the customer’s relationship with your Retailer.
• Remain an after-sales asset to new owners as product questions arise.
• Manage promotion and branding of the Love-Encore program at their store (ex. presence on Retailer’ Web site, producing video/photo vehicle feature content to assist new owners, providing content for social media channels).
• As requested, assist with scheduling the new owner’s first service appointment.
• Aid Retailer in maintaining current customer-facing point of purchase materials.

Qualifications

• A High School Diploma/GED is required.
• Successfully complete MVR, background check, and pre-employment drug test.
• Valid driver's license.