Enablement Manager

About the role

Infinx is a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.

We are seeking an Enablement Specialist who is passionate about equipping our teams with the knowledge, tools, and resources they need to succeed. This role is focused on building and delivering high-impact enablement programs that drive measurable improvements in team performance and business outcomes. You will partner closely with Sales, Customer Success, Product, and Marketing to identify gaps, design solutions, and deliver enablement that sticks. This is not just a training role; we expect this individual to operate with an AI-forward mindset, leveraging AI tools and automation to create more effective, scalable, and personalized learning experiences.

Responsibilities

• Enablement Program Design & Delivery
• Design and deliver comprehensive enablement programs for Sales, Customer Success, and other revenue-facing teams
• Create onboarding curricula for new hires that accelerate time to productivity
• Create ongoing training programs that keep teams updated on new products, features, messaging, and competitive positioning
• Build certification programs and learning paths that reinforce core skills and knowledge
• Deliver training through multiple formats including live sessions, self-paced learning, workshops, and hands-on practice
• Leverage AI tools to create more engaging, personalized, and scalable learning experiences
• Content Creation & Management
• Develop and maintain a library of enablement content including playbooks, battle cards, talk tracks, demo guides, and case studies
• Partner with Product Marketing to translate positioning and messaging into actionable sales and CS resources
• Work with subject matter experts to capture and codify best practices
• Use AI to streamline content creation, improve quality, and personalize resources for different audiences
• Maintain a centralized enablement hub that makes it easy for teams to find and use the resources they need
• Measurement & Continuous Improvement
• Define success metrics for enablement programs and track progress against goals
• Gather feedback from participants and stakeholders to continuously improve program quality
• Analyze data on content usage, training completion, and business outcomes to identify what's working and what's not
• Use insights to refine enablement programs and demonstrate ROI
• Build dashboards and reports that provide visibility into enablement effectiveness
• Cross-Functional Partnership
• Partner with Sales and CS leadership to understand business priorities and align enablement programs to key initiatives
• Collaborate with Product and Product Marketing to ensure teams are equipped to sell and support new launches
• Work with Recruiting and HR on onboarding and new hire ramp programs
• Build strong relationships with team members to understand their needs and challenges
• AI-Forward Mindset
• Proactively identify opportunities to leverage AI and automation to improve enablement workflows and outcomes
• Test and implement new AI tools for content creation, training delivery, and performance management
• Share best practices and learnings with the broader team to elevate our overall approach to enablement
• Stay current on emerging enablement technologies and methodologies

Qualifications

• Bachelor's degree in Business, Education, Communications, or a related field preferred
• Certified Sales Enablement Professional (CSEP) or ATD Certified Professional in Talent Development (CPTD) preferred
• Instructional design or adult learning certifications preferred
• Project management certification (PMP, CAPM, or similar) preferred
• 3+ years of experience in sales enablement, customer success enablement, or revenue enablement
• Experience in the healthcare industry, especially revenue cycle management (RCM) or healthcare technology preferred
• Experience working in SaaS or B2B technology companies preferred
• Demonstrated ability to leverage AI tools for content creation, training delivery, or program measurement preferred
• Proven track record of designing and delivering impactful training programs
• Experience creating enablement content and learning resources
• Demonstrated experience measuring and reporting on enablement program effectiveness
• Strong instructional design and adult learning principles
• Excellent presentation and facilitation skills
• Proficiency with CRM systems (Salesforce), LMS platforms, and enablement tools
• Strong analytical skills with ability to work with data and metrics
• Excellent written and verbal communication skills
• Project management and stakeholder management skills
• Content creation and documentation skills

Benefits and Perks

• Access to a 401(k) Retirement Savings Plan
• Comprehensive Medical, Dental, and Vision Coverage
• Paid Time Off
• Paid Holidays
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services