Emulation Field Support Engineer

About the role

We are seeking a highly motivated and technically skilled Emulation Hardware Support Engineer to maintain, monitor, and optimize emulation products and infrastructure across various environments. This role blends hands-on hardware support with a forward-looking focus on automation, observability, scalability, and service reliability.

Responsibilities

• Provide lifecycle hardware support for Siemens EDA emulation systems, including installation, service, upgrades, and end-of-life activities
• Independently diagnose and resolve complex hardware issues to restore system availability and minimize customer impact
• Perform incident response, root cause analysis, and problem management for Emulator/ProFPGA and Veloce Product-lines issues
• Conduct customer site surveys to validate electrical, environmental, and infrastructure readiness prior to system installation
• Execute full system installations, including unboxing, rack-and-stack, cabling, hardware assembly, software loading, and initial checkout testing
• Collaborate with cross-functional teams to support issue resolution, product reliability improvements, and operational excellence initiatives
• Manage material disposition of failed hardware, maintain spare parts inventory, and ensure accurate tracking in internal systems
• Collect and report operational data to support global monitoring, reliability analysis, and continuous improvement efforts
• Provide basic IT and system administration support as needed to maintain operational continuity
• Serve as the hardware technical representative, providing proactive onsite support at end-user locations both domestically and internationally

Qualifications

• Bachelor’s in electronic or software engineering, or equivalent experience
• Prior experience in the troubleshooting and repair of complex electronics hardware
• Experience with Linux OS as well as Microsoft Windows
• Experience with high-speed serial data technology and systems
• Skilled in technical communication, analytical problem-solving skill, and working in team environments
• The ability to follow technical directions, both in writing and verbally
• Experience in the handling of electronics parts (proper grounding procedures, etc.)
• Experience working directly with customers
• Knowledge of server and network technology is highly desired
• Physical strength - the ability to move 50 to 70 pounds. Additionally, this is a hands-on hardware support job requiring one to be on your feet for long hours in a lab/datacenter environment (concrete or another hard floor). Must be able to reach and work in sometimes awkward positions when attaching cables and boards)
• Hands-on experience with monitoring and automation tools
• Proficiency in performance tuning and system observability across hybrid environments
• Working knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
• Strong analytical, communication, and troubleshooting skills
• Data Center Ops Knowledge and technical knowledge is important

Preferred Skills

• Experience with Emulation Hardware support and Emulation Technologies
• Familiarity with enterprise security standards, and compliance-driven operations
• Understanding of security and compliance frameworks (ISO, NIST, SOC 2)
• Possession of a valid driver’s license and have the flexibility to travel on very short notice regularly
• Ability to work in remote customer locations while communicating with multi-disciplinary teams

Benefits

Details regarding our benefits can be found here.

Pay

The pay range for this position is $90,000 - $162,000 annually with a target incentive of 3 - 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.