EMT/Paramedic/Medical Assistant (69054)

About the Role

The Patient Care Coordinator (PCC) functions as an integral part of a high-quality, efficiency-driven medical team. The PCC helps create a positive patient experience and supports patient complaints similar to those in an Emergency Room, including chest pain, abdominal pain, injuries, and fractured bones.

Responsibilities

• Deliver patient care to a variety of patients (fast track, med/surg, and critical care).
• Perform quality splinting, dressing applications, and wound care.
• Perform EKGs and cardiac monitoring with recognition of basic arrhythmias.
• Assist in procedure set-up (e.g., incision and drainage, suturing, vaginal exams, lumbar punctures, chest tubes).
• Perform accurate triages and discharges of patients of all ages.
• Turn over rooms per protocol (based on patient diagnosis).
• Communicate positively with all team members and patients.
• Manage the patient tracking system.
• Delegate tasks professionally and reasonably to team members (front staff and radiology).
• Work independently in a fast-paced environment.
• Accurately input patient discharge instructions and prescriptions into computer software.
• Successfully participate in Proficiency Testing as directed.
• Complete drug screening collection class.
• Complete routine checklists (daily, monthly, etc.) as assigned.
• Utilize organizational software to reference patient records and protocols.
• Follow information security policies and actively contribute to their effectiveness.

Requirements

• High School Diploma or equivalent.
• One (1) year of experience.
• BLS certification.
• Ability to work weekdays from 9 AM–7 PM and weekends from 9 AM–4 PM.
• Successfully pass a background and drug test.
• Advanced English proficiency; Spanish and Creole are preferred.
• Up to 30% travel to support clinic operations across the market (e.g., coverage at other clinic locations, trainings, meetings).

Skills

• Ability to build relationships with patients and employees.
• Prioritization and adaptability to changing priorities.
• Attention to detail, computer skills, and ability to follow written procedures.
• Basic math calculations and independent decision-making.
• Professional interaction with others using tact and diplomacy.
• Problem-solving, reading comprehension, and verbal communication.
• Writing composition.

Preferred Qualifications

• One (1) year of previous related experience (Paramedic, EMT, ER Technician).
• Paramedic or EMT experience.

Physical Demands

• Frequent bending at the waist (34–66%).
• Constant color determination (67–100%).
• Frequent firm grasping and lift/carry up to 50 lbs.
• Constant near acuity and listening (67–100%).
• Frequent push/pull up to 50 lbs. (34–66%).
• Occasional sitting (1–33%).
• Constant reach above/below shoulders and repetitive hand/wrist work (67–100%).
• Frequent speaking, squatting, standing (moving/stationary) (34–66%).
• Constant twisting/turning at the waist and use of mouse/keyboard (67–100%).
• Occasional work in excess of 40 hours (1–33%).

Environmental Conditions

• Constant exposure to automated machinery (67–100%).
• Frequent exposure to chemicals (34–66%).
• Constant interaction with customers, teamwork, and work in a laboratory setting (67–100%).
• Frequent independent work (34–66%).
• Occasional travel to multiple locations (1–33%).