EMS Tour Chief

Location: 126 Paterson St, New Brunswick, NJ 08901

About the Role

The Tour Chief of Mobile Health ensures the delivery of world-class patient care by providing leadership and quality-driven services aligned with RWJBH’s strategic and operational plan. This role oversees all operations of an assigned tour, fosters a collaborative environment, and develops broad-based relationships with RWJBH, the community, and key stakeholders. The Tour Chief leads, coaches, and develops high-performing supervisors and front-line staff while emphasizing strategic planning and analysis.

Responsibilities

• Conducts self in a professional, dignified, and compassionate manner when dealing with external agencies, EMS personnel, hospital staff, and the public.
• Enforces all hospital, departmental, and external regulatory policies set by local and government agencies.
• Communicates clearly and effectively in English, both verbally and in writing.
• Maintains a professional demeanor and appearance during all interactions.
• Ensures compliance with required certifications per RWJBH policies and state/federal regulations.
• Attends quarterly in-service training to maintain EMS competencies and receive policy updates.
• Interacts professionally with management, colleagues, public safety personnel, healthcare providers, and the public.
• Works within established budgets and assists in developing operational systems for the EMS Department.
• Ensures all stations are clean and compliant with OSHA, federal, and NJ State Department of Health regulations.
• Completes shift PCR (Patient Care Reports) according to documentation and QA policies, counseling employees on deficiencies and issuing corrective actions as needed.
• Oversees shift changes, including equipment issuance/return, vehicle cleanliness, and employee timekeeping.
• Ensures all personnel under their direction are in proper uniform, maintain a professional appearance, and comply with RWJBH EMS policies.
• Prepares reports (shift, administrative incident, and accident investigation) in a timely and complete manner.
• Verifies that all personnel under their direction maintain up-to-date certifications and licenses.
• Ensures vehicles are adequately stocked, inspected, and maintained for cleanliness.
• Supervises employees, supervisors, and FTOs during the tour, visiting a minimum of 6 sites per day to monitor vehicle cleanliness, site issues, and safety compliance.
• Conducts employee evaluations, counseling, and discipline as needed.
• Ensures units are appropriately posted for timely EMS call responses.
• Reviews "late calls" with crews to address delays and take corrective action.
• Ensures EMS personnel have the necessary equipment for high-level pre-hospital treatment and transportation.
• During MCIs (Multiple Casualty Incidents) or extraordinary incidents, initiates the EMS Department’s MCI Plan and requests additional resources as needed.
• Updates the RWJBH Supervisor on incident dynamics and ensures appropriate notifications to EMS and hospital administrators.
• Prevents EMS personnel from releasing information to media without authorization.
• Develops action plans for operational issues in conjunction with existing policies and reviews them with command staff.
• Attends at least two QA meetings per year.
• Communicates effectively in person and via radio with associated agencies and the public.
• Responds to EMS call locations when requested by on-scene personnel or other agencies.
• Recommends and initiates letters of commendation, performs employee evaluations, and issues disciplinary corrective actions per RWJBH policy.
• Presents topics at monthly management meetings, in-services, and other occasions.
• May be assigned special duties (e.g., Special Operations) with additional office time as needed.
• Follows up on QA feedback from the Clinical Director and Clinical Manager.
• Prevents the spread of rumors among EMS personnel; sensitive discussions are held privately.
• Attends regularly scheduled Administrative Supervisor and Tour Chief meetings unless excused by the EMS Director.
• Progressive discipline begins after missing two scheduled Administrative meetings in a calendar year.
• Sleeping on duty is prohibited, though a brief rest period may be granted if working beyond a 12-hour shift due to emergencies.
• Reports time-sensitive issues to the AOC as soon as possible.
• Performs other related duties as assigned by EMS Management.
• Meets all requirements of the EMT and/or Paramedic job descriptions, except where waived by appropriate authority.

Requirements

• New Jersey Mobile Intensive Care Paramedic certification.
• American Heart Association BLS for Healthcare Provider.
• American Heart Association ACLS.
• American Heart Association PALS or American Academy of Pediatrics PEPP-ACLS.
• Pre-Hospital or International Trauma Life Support (Advanced Level).
• High School Diploma or GED.
• Current Driver’s License meeting insurance company requirements.
• HazMat Awareness and Operations certification.
• WMD or CBRNE Awareness and Operations certification.
• NIMS I-700, ICS-200, ICS-300 certifications.
• Annual ALS and BLS Skills Verification.
• Successful completion of core competency evaluation and EMS orientation.
• At least 18 years of age.
• Driver’s license record check and criminal background check.
• Two years of full-time ALS experience and employment with the RWJBH EMS Department or equivalent.

Preferred Qualifications

• CEVO training within the last 3 years.
• Prior supervisory experience.
• Instructorship in one of the following within 1 year of appointment: PALS, ACLS, PHTLS, or BCLS.

Pay

$91,200.00 - $109,700.00 per year

Benefits

• Paid Time Off (PTO).
• Medical and Prescription Drug Insurance.
• Dental and Vision Insurance.
• Retirement Plans.
• Short & Long Term Disability.
• Life & Accidental Death Insurance.
• Tuition Reimbursement.
• Health Care/Dependent Care Flexible Spending Accounts.
• Wellness Programs.
• Voluntary Benefits (e.g., Pet Insurance).
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more.