EMS Support Analyst

Key Responsibilities

• Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence.
• Assists and coordinates role as a technical resource on all software activities including changes at the application or operating system level as well as programming/development of new applications.
• Interacts with transmission operators, settlements, and power flow analysts in order to best model EMS applications to a strong customer valued solution.
• Aids internal and external customers to define and implement applications for business needs as well as recommend solutions to complex technical problems.
• Supports all aspects of software modifications including application changes, vendor software release upgrades, operating system patches and database patch updates while ensuring compliance with NERC CIP Standards and Sarbanes Oxley.
• Supports security monitoring and incident response of cyber security events for proper determination of being considered a cybersecurity event.
• Investigates new cyber threats and vulnerabilities with the potential to impact the monitored environment.
• Records system problems, establishes priority, directs and/or performs work for their resolution while maintaining availability benchmarks.
• Develops and maintains a broad knowledge of all system applications and subsystems, network topology, programming languages and databases.
• Researches and keeps up to date with new technology and recommends solutions for business processes including upgrades to the business critical EMS system as well as applications necessary to meet business needs of customers.
• Completes specialized or moderately complex processes or activities, requiring some interpretation of practices, and an understanding of CIP policies and programs.

Qualifications

• Required Education, Skills & Experience:
• Bachelor’s degree in Computer Science, Math or Electrical Engineering
• 3-5+ years of related experience
• Strong business acumen pertaining to the Utility industry
• Strong knowledge of leading practices for EMS architecture
• Strong planning and project management skills
• Willingness and ability to learn new technologies on the job
• Proficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner
• Knowledge of cyber security, enterprise networks and processes
• Program or support supervisory control, near real-time data acquisition (SCADA), generation control, alarm processing, block load shed, switch order management, trending, power flow analysis, Inter-Control Center Communications Protocol (ICCP)/Distributed Network Protocol (DNP) communications, C / Python coding, display building, and EMS database administration (MS SQL, PostgreSQL, PI, EDNA, real-time EMS database)
• Licenses and Certifications:
• Certificate of training or certification on EMS architecture
• CompTIA Security+ or similar level cyber security certifications preferred

Key Competencies

• Behavioral:
• Balances stakeholders
• Builds effective teams
• Communicates effectively
• Demonstrates self-awareness
• Drives Results
• Drives Vision and Purpose
• Ensures Accountability
• Instills trust
• Nimble learning
• Plans and Aligns
• Safety
• Strategic mindset
• Techincal:
• Analytical skills
• Compliance
• Equipment utilization
• Transmission operations
• Transmission operations quality
• Transmission operations resource management
• Transmission operations risk management

Pay

(Salary range TBD based on experience and qualifications.)

Schedule

(Hours and schedule TBD based on business needs.)