EMS Sales Associate - New York

Department: USA Retail • Location: EMS Lake George (VLG) • Application Deadline: 31 August 2026

About the role

As a Sales Assistant, you’ll play a vital role in ensuring the store operates efficiently and delivers an outstanding shopping experience. From maintaining high presentation standards to creating a welcoming atmosphere, you’ll represent our brand with pride and enthusiasm while prioritising health, safety, and wellbeing.

Responsibilities

• Work harmoniously with colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.
• Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.
• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the EMS brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.
• Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

Requirements

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicator with a friendly and approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team player who is reliable and trustworthy.

Benefits

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
• 50% colleague discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
• 30% off National Brands at Eastern Mountain Sports.
• Length of service awards.

Pay

$16.00 - $17.34 / hour