EMS Customer Service Representative
Superior Ambulance Service · Elmhurst, IL · 2 days ago
OTHR$20/hrFull-time
Responsibilities
- Answer, screen, and direct calls for entire company
- Distinguish the need for emergency transportation
- Pre-arrange transport for facilities while determining the level of care needed for the patients
- Arrange specialty and critical care transportation
- Provide information and assistance for customer service inquires as needed
- Communicate with multiple departments and EMS personnel
- Provide supportive information to customers to assist them in arranging appropriate transport
- Develop effective solutions for customer service issues
- Direct calls to Flight Desk as appropriate
- All other duties as assigned
Qualifications
- Pleasant, professional phone manner
- Detail oriented
- Typing skills of 35 wpm or better
- Ability to excel in high-stress environment
- Ability to learn policies and procedures for facilities and recognize when to apply them
- Medical background a plus
- High School Diploma or GED
Benefits
- Competitive compensation
- Health/dental/life insurance
- Tuition reimbursement
- Opportunity for Career Growth
Schedule
- Day shifts available
- Night shifts available
Location
Elmhurst, IL