EMS Comm Specialist - Athens - Limestone - PRN - Shift Varies

Responsibilities

• Dispatches emergency calls to closest appropriate unit utilizing the CAD tools to access system status.
• Maintains awareness of developing situations through monitoring various radio frequencies.
• Operates two-way radio and/or other communications equipment to relay calls to other public safety agencies and medical first responders.
• Reads and interprets maps and information from a computer screen to determine locations and provide directions.
• Enters, updates, and retrieves information from a variety of computer systems.
• Relays information and messages to and from emergency sites, to all other individuals or groups requiring notification.
• Scans computer screens and contacts field units to determine units available for dispatch.
• Knowledge of and ability to operate computer-based telephone systems.
• Demonstrates faithfulness in work attendance and punctuality.
• Exhibits sufficient multi-tasking to manage time effectively.
• Provides excellent customer service by remaining calm, polite, and sympathetic.

Requirements

• Education: High School Diploma or GED
• Certification: Certification in Emergency Medical Dispatch within one year of employment
• Licenses/Registrations: Not specified

Qualifications

• Knowledge of and ability to operate computer-based telephone systems.
• Multi-tasking skills.
• Excellent customer service skills.
• Faithfulness in work attendance and punctuality.

Skills

• Computer literacy
• Communication skills
• Time management
• Customer service orientation

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending accounts
• Short and long-term disability insurance
• Retirement plans with employer matching contributions
• Tuition assistance
• Student loan repayment assistance
• On-site training and education opportunities
• Employee discounts