EMR MANAGER - FULL-TIME

About the role

The EMR (Electronic Medical Records) Manager oversees the day-to-day operations of the EMR Help Desk (Epic) Specialists, reporting writing, and DDAP reporting staff/teams. They support the Director of IT in IT and InterCommunity initiatives, provide IT-related project management, facilitate SOW approvals, and support vendor relations.

Responsibilities

• Provides Tier 3 Support for EMR, EMR Project Management for upgrades/rollouts, system expansions, and escalates EMR, Reporting, and DDAP related issues.
• Serves as the escalation point for all EMR, Reporting, and DDAP related issues.
• Supervises the IT admin team (Reporting, EMR support, and DDAP submission) via team meetings and one-on-one staff weekly supervision.
• Supports the IT Director on Administrative-related tasks such as fulfilling report requests, EMR/IT project management, and DDAP.
• Creates IT Policies and procedures.
• Identifies EMR/EHR software anomalies, tests anomalies to determine scenarios under which they occur, documents verified anomalies, and escalates as appropriate.
• Manages after-hours and weekend work, some travel as needed.
• Supports annual UDS submission with reports run from Epic.

Requirements

• Bachelor's Degree (or 1-2 equivalent work experience).
• 1 - 3 years’ experience providing software support services.
• Must have excellent customer service skills, initiative to become a subject matter expert, and the ability to handle multiple priorities simultaneously.

Qualifications

Must be able to handle multiple priorities simultaneously.

Skills

• Time Management
• Decision Making
• Communication Proficiency
• Organization Skills
• Excellent Customer Service Skills
• Initiative to become a Subject Matter Expert

Benefits

All benefit-eligible employees of InterCommunity are eligible for Medical, Dental, Voluntary Vision, Group Life, Supplemental Life, Short-Term Disability and Long-Term Disability. Benefits are effective on the first day of the month following date of hire.

Pay

$52,000 - $95,000 per year.

Schedule

Monday - Friday, 8:30 am - 5:00 pm.