Employment Specialist (Career Academy) - Gessner

Department: People Operations
Reports to: Sr. Manager of Training
Status: Non-Exempt - Full Time

About the Role

Assists a diverse pool of program participants with their career planning and career decision-making process, including intensive career counseling, assessment, enrollment into career pathways, and job search assistance and retention services. Advises on labor market trends and guides participants related to career pathway training/re-training needs.

Responsibilities

• Ensure Workforce Development (WFD) compliance with all regulatory and accreditation standards.
• Provide intensive, comprehensive employment case management and career planning services to participants enrolled in the program and Career Connections.
• Maintain a rolling caseload per program requirements.
• Review assessments of participants’ employment and training needs, individualized employment plans, etc., to guide job training plans and potential co-enrollment into other GWH programs.
• Monitor and evaluate participant progress through an individualized employment plan, provide guidance and coaching to help resolve issues, and keep participants motivated to obtain/maintain credentials and employment.
• Maintain relationships with partnering agencies and make appropriate referrals to assist participants with supportive services designed to mitigate barriers and enhance employability.
• Work with Career Connection team members to prepare job seekers for employment, including resume preparation, interviewing skills, and workplace etiquette.
• Conduct employment readiness workshops and provide one-on-one job coaching.
• Maintain accurate and up-to-date data entry for billing purposes.
• Ensure participants understand and conform to program policies and expectations.
• Provide job development assistance by working with Career Connection Team Members and matching participants to appropriate jobs.
• Place participants in industry-related employment, providing ongoing follow-ups for retention records.
• Support participants with maintaining employment, including providing resources for job sustainability.
• Maintain real-time data entry, electronic and hard copy confidential files, and input necessary information into CaseWorthy (data management system), including progress reports, case notes, and completion and retention documentation.
• Travel to multiple locations as needed.
• Perform other duties as assigned by management.

Additional Responsibilities

• Demonstrate professionalism, good judgment, and a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual, have dependable attendance, and maintain an appropriate appearance.
• Conduct work in a safe manner; maintain good housekeeping standards, keep aisles and pathways to fire exits clear and free from clutter.
• Adhere to local, state, and federal laws and regulations.

Requirements

• Bachelor’s Degree is preferred.
• Minimum of two (2) years of workforce development, career services, and/or human services experience.
• Excellent computer skills (proficient in Microsoft Office).
• Excellent written and verbal communication skills.
• Understand individual Employment Plans, case management, and career service activities.
• Ability to supervise multiple specialized programs and the Team Members working under those programs.
• Ability to communicate and interact well with a variety of personality types.
• Ability to analyze opportunities and problems, identify and evaluate alternatives, and develop effective approaches to address any issues.
• Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans.
• Must have reliable transportation.

Key Performance Indicators (KPI)

• Meet or exceed all portfolio programs’ outputs, outcomes, and goals for the (calendar/fiscal) year.
• Ensure data utilization and accuracy of 90% or higher by conducting regular audits of CaseWorthy reporting.
• Ensure enrollments, case notes, and documents are updated within 24 hours of services or information received.
• Prepare weekly KPIs and monthly status reports.
• Ensure all data reports, funding applications, and administrative documents are reviewed prior to submission for director approval.
• Execute WFD projects as assigned.

Physical Requirements

• Ability to sit, stand, bend, and reach.
• Ability to lift, push, pull up to 25 lbs.

Pay

$21.10 per hour

Schedule

Monday to Friday, 8:00 AM to 4:30 PM

Location: 8225 S Gessner Road, Houston, TX 77036