Employment Specialist

About the role

Quality Connections is a nonprofit organization dedicated to helping individuals with disabilities and other barriers build skills, gain independence, and secure meaningful employment. Our Employment Services team provides hands-on coaching, job development, and long-term support to help people thrive in community workplaces. We are growing and seeking an Employment Specialist / Job Coach to join our team!

Position Overview

The Employment Specialist/Job Coach supports program participants as they learn job skills, transition into community employment, and maintain long-term workplace success. This role combines direct coaching, communication with employers, documentation, and person-centered planning to help individuals reach their goals.

Key Responsibilities

• Provide individualized job coaching and workplace support to participants at community job sites.
• Teach job tasks, soft skills, workplace expectations, and professional behaviors.
• Support participants in building independence, confidence, and problem-solving skills.
• Collaborate with employers to ensure participants meet job performance standards.
• Monitor progress, provide feedback, and document services according to agency standards.
• Transport participants to job sites when needed (company vehicle or mileage reimbursement when applicable).
• Communicate regularly with supervisors, counselors, and team members regarding participant progress.
• Model professionalism, positive attitude, and empathy in all interactions.

Qualifications

• A high school diploma or GED required; an associate or bachelor’s degree preferred.
• Experience working with individuals with disabilities, behavioral health, education, or human services is helpful—but we will train the right person.
• Strong communication, patience, and interpersonal skills.
• Reliable, organized, and able to work independently in the community.
• A valid driver’s license, clean driving record, and ability to pass required background checks.
• The ability to obtain a level 1 fingerprint clearance card.
• Must be comfortable working in a variety of workplaces (retail, janitorial, food service, warehouse, office settings, etc.).

Benefits

• Holiday Pay
• Subsidized Childcare
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Flexible schedule
• Paid time off