Employment Specialist 3: (WSS3) Sunnyside-Dual Language-Spanish/Hybrid

About the role

This is a Dual Language position. The incumbent must be able to communicate effectively in person, via telephone and in writing in Spanish. The salary listed above includes the scheduled 2% general salary increase that goes into effect on July 1, 2026. This position works in-person at the WorkSource Office in Sunnyside. This position will be eligible for 1 day of telework per week after training.

Responsibilities

• Provide routine, basic customer-centered employment services.
  • Conduct group and individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers and customer needs.
  • Administer skill, interest, and aptitude tests using formal tools.
  • Identify employment and/or training goals.
  • Develop and monitor service plans.
  • Develop recommendations for continuous engagement.
• Provide in person services for customers in the front desk and resource room to greet and triage their job search, unemployment or training needs.
• Provide information about the full range of agency services and programs; direct to appropriate internal or external resources and/or support services; provide for continuous engagement.
• Provide career and/or employment guidance and training information; refer customers to job search, training providers and/or resources through WorkSource and/or partner services.
• Perform records management functions in accordance with agency and local policy and procedures. This includes: Administer a variety of assessments and informal and formal career tools; review and explain results; incorporate assessment results into employment plans in conjunction with relevant labor market information; prepare and present information to customer.
• Record and maintain case notes, service plans, program-related expenditures, and exit outcomes; coordinate with other employment and training programs as necessary; enter new and/or updated data in management information systems.
• Facilitate group or in-person orientations and workshops using in-person and virtual methods. This includes: Facilitates general or program-related workshops and support group activities; Facilitates customer orientation to WorkSource services.

Qualifications

• One year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or another state’s Employment Security agency OR Two years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work OR a combination of education and/or relevant experience
• Required Equity Competencies: The ability to take action to learn and grow; The ability to take action to meet the needs of others
• Required Experience: Includes Employment Coaching Expertise: Ability to provide career guidance and training; Workforce Development Knowledge: Proficiency in outlining employment options; Employment Support and Referral Expertise: Ability to assess job seekers’ needs effectively; Digital Literacy and Online Navigation Expertise: Ability to support job seekers in using web-based employment tools; Customer Assistance Skills: Proficiency in guiding individuals through digital job search platforms

Special Requirements/Conditions of Employment

• Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check