Employment Skills Facilitator
The Fedcap Group · New York, NY · 1 mo ago
On-siteHuman Resources$25/hrFull-time
We need to output HTML fragment with sections: About the role? The posting includes Position Summary, What You’ll Do (Workshop Facilitation etc.), You’re a Great Fit for This Role If You Have Education & Experience, Compensation, About Us (maybe not needed? It's about the organization; but we can include as About the role? The instruction: use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only when posting has real specific content. We have content for Responsibilities (What You’ll Do). We have Requirements/Qualifications (Education & Experience). We have Skills maybe implied but not explicit separate list; we could combine. We have Pay (Compensation). No Benefits or Schedule explicit. So we include sections: Responsibilities, Requirements, Pay. Possibly also About the role? The Position Summary could be considered About the role. It's a paragraph describing role. So we can include About the role heading with that summary. Also maybe Skills? Not separate.
We must not repeat job title as heading. No Job ID. Remove boilerplate like Equal Opportunity Employer, About Us? The About Us is mission statement; could be considered About the role? But it's about organization; maybe we can include as About the role? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include About the role (position summary). Responsibilities (What You’ll Do). Requirements (Education & Experience). Pay (Compensation). Possibly also Qualifications? But we have Requirements covering education/experience; we could also have Qualifications separate but not needed. We'll keep Requirements.
We need to use for each section heading. Use
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting within those sections.
We need to extract content:
Position Summary paragraph: "The Employment Skills Facilitator delivers high-quality, engaging employability, job-readiness, retention, and career-advancement workshops to groups of clients in both face-to-face and virtual environments. The position supports clients in developing the skills, confidence, motivation, and individualized action plans necessary to obtain and sustain employment. The Employment Skills Facilitator is responsible for providing interactive group instruction, conducting motivational and readiness assessments, delivering individualized coaching, maintaining accurate client documentation, collaborating with multidisciplinary teams, and contributing to measurable employment-readiness and retention outcomes."
That's the summary.
What You’ll Do: includes multiple bullet-like paragraphs. We need to turn into
- items. The content includes many sentences; we can break each major bullet as list item. Must preserve all detail; we can keep each sentence as separate list item or combine related. Safer to make each distinct responsibility as list item.
Let's parse:
- Manage and engage groups of approximately 50 + clients per session and deliver a minimum of 12 workshops per month across in-person and virtual formats.
- Deliver professional, interactive, and client-centered workshops that encourage active participation, skill development, employment readiness, and career advancement.
- Collaborate with operational and program teams to design, coordinate, and deliver a minimum of 3 distinct workshop types per month, including Mock Interviews, How-To sessions, job-preparation activities, career-readiness exercises, and other workshops responsive to identified client needs.
- Maintain and update a weekly workshop calendar and rotate curriculum topics to ensure delivery of a minimum of 4 distinct training modules each month.
- Utilize group activities, discussions, role-playing, practical exercises, technology, and other evidence-informed engagement strategies to maintain an ongoing client engagement rate of 80% or higher.
- Support program attendance goals by maintaining a target workshop attendance rate of 90% or higher each quarter.
- Obtain and utilize client feedback to continuously improve workshop delivery, with a target of 80% or higher positive workshop feedback each quarter.
- Provide instruction and coaching designed to improve client confidence and employment readiness, with a target of at least 75% of workshop participants reporting increased confidence and/or job readiness following intervention.
- Adjust facilitation strategies and workshop activities based on client learning styles, employment goals, identified barriers, readiness levels, and program needs.
Then "Client Assessment, Readiness & Individualized Support" subheading but we can treat as list items under Responsibilities as well. The bullet list:
- Complete required motivational assessments for 100% of clients enrolled in assigned workshop services within their first two sessions.
- Screen and verify 100% of applicable clients for appropriate work authorization requirements prior to employment-related program activities or referrals.
- Assess client strengths, employment goals, readiness, barriers, motivation, communication skills, professional presentation, and other factors that may affect successful employment.
- Provide individualized coaching sessions to a minimum of 15 clients per month and develop tailored work-readiness action plans addressing identified areas for development.
- Monitor client progress toward established readiness goals and modify interventions and action plans when appropriate.
- Identify clients requiring additional employment, educational, retention, social-service, or other supportive interventions and coordinate appropriate referrals.
- Participate in weekly evaluation, training, case-review, and interdisciplinary team meetings and provide accurate readiness, progress, barrier, and next-step updates for 100% of applicable active clients.
- Collaborate with Employment Services, Case Management, Retention, Training, HRA resources, and other operational teams to support coordinated client progression toward employment.
Then "Retention, Work Supports & Customer Service":
- Consistently uphold Fedcap customer-service standards by providing professional, respectful, responsive, equitable, and client-centered services.
- Maintain a target client satisfaction rating of 90% or higher through post-intervention evaluations and other established feedback mechanisms.
- Deliver or support retention-focused workshops at least quarterly, addressing topics such as workplace expectations, professional communication, conflict resolution, attendance, advancement, financial stability, workplace problem-solving, and long-term career development.
- Support a target client attendance rate of at least 70% for scheduled retention workshops.
- Collaborate with HRA and appropriate program resources to identify potentially eligible clients for employment-related work support, including SNAP, health insurance, and other applicable benefits or supportive services.
- Complete or coordinate appropriate work-support screenings for at least 85% of eligible clients.
- Reinforce the importance of employment retention, workplace professionalism, communication with program staff, and continued engagement with available retention services.
Then "Documentation, Technology & Compliance":
- Maintain complete, accurate, timely, and professional client records in FedcapCARES, SEAMS, and other required program systems.
- Document workshop attendance, assessments, individualized coaching, action plans, referrals, client progress, readiness determinations, interventions, and follow-up activities as required.
- Complete required client documentation within 48 hours of each service or intervention, maintaining a target of 100% documentation compliance.
- Ensure documentation accurately reflects services provided, client participation, progress, identified barriers, referrals, outcomes, and established next steps.
- Utilize approved digital technologies for all virtual workshops, assessments, communications, and other remote services.
- Maintain 100% compliance with confidentiality, privacy, information-security, and approved technology requirements for remote and in-person service delivery.
- Participate in documentation, technology, quality-assurance, and compliance reviews and promptly address identified deficiencies.
Then "Team Collaboration & Performance Accountability":
- Work collaboratively with program leadership, operational teams, Employment Services, Case Management, Retention, Training, and other internal and external partners to support client outcomes.
- Participate actively in required staff meetings, case conferences, professional-development activities, trainings, and supervisory sessions.
- Communicate client progress, readiness, barriers, concerns, referrals, and recommended next steps accurately and timely to appropriate team members.
- Maintain professional communication and working relationships with clients, colleagues, supervisors, partners, and stakeholders.
- Accept and implement supervisory coaching, performance feedback, quality-assurance findings, and professional-development recommendations.
- Meet or exceed established individual, departmental, team, contractual, and program KPIs, including expectations related to workshop delivery, attendance, engagement, assessments, client outcomes, documentation, customer service, compliance, and retention.
Then "Program Innovation & Continuous Improvement":
- Identify opportunities to strengthen orientation, assessment, workshop delivery, client engagement, employment readiness, and retention services.
- Utilize client feedback, performance data, observed service gaps, and team input to recommend practical improvements to curriculum and service delivery.
- Contribute at least 2 new client-engagement or service-delivery strategies annually designed to improve participation, readiness, client experience, or employment outcomes.
- Participate in curriculum development and modification to ensure workshop content remains relevant to client needs, employer expectations, labor-market conditions, and program objectives.
- Demonstrate flexibility in implementing new program initiatives, technology, curriculum, procedures, and service-delivery models.
All these are responsibilities.
Now Requirements/Education & Experience:
- Bachelor’s Degree in Social Work, Vocational Rehabilitation, Human Services, or a related field; or an equivalent combination of education and experience.
- At least 2 years of experience in facilitation or recruiting required
- Or an equivalent combination of related education and experience.
- Preferred: Experience working with individuals impacted by public assistance, justice involvement, homelessness, disabilities, or barriers to employment.
- Bilingual in Spanish is preferred.
- Computer-literate, including Microsoft Office and the ability to enter data into specialized databases
We could also include "Qualifications" but we can just put Requirements.
Pay: "Compensation: $52,000 annually/$25.00 hourly"
We need to output HTML fragment only.
We'll structure:
About the role
...summary...
Responsibilities
- ... each item ...
...
Requirements
- ... each item ...
...
Pay
Compensation: $52,000 annually/$25.00 hourly
We must not include extra sections like Benefits, Schedule.
Check that we didn't miss any substantive info: The About Us mission etc is not required; we can drop as it's boilerplate about organization. The Equal Opportunity Employer line also dropped.
Now ensure we preserve all details from the responsibilities list exactly as written. Need to be careful to not lose any nuance.
Let's craft each list item exactly as the bullet sentences.
I'll copy them.
From Workshop Facilitation etc:
1. Manage and engage groups of approximately 50 + clients per session and deliver a minimum of 12 workshops per month across in-person and virtual formats.
2. Deliver professional, interactive, and client-centered workshops that encourage active participation, skill development, employment readiness, and career advancement.
3. Collaborate with operational and program teams to design, coordinate, and deliver a minimum of 3 distinct workshop types per month, including Mock Interviews, How-To sessions, job-preparation activities, career-readiness exercises, and other workshops responsive to identified client needs.
4. Maintain and update a weekly workshop calendar and rotate curriculum topics to ensure delivery of a minimum of 4 distinct training modules each month.
5. Utilize group activities, discussions, role-playing, practical exercises, technology, and other evidence-informed engagement strategies to maintain an ongoing client engagement rate of 80% or higher.
6. Support program attendance goals by maintaining a target workshop attendance rate of 90% or higher each quarter.
7. Obtain and utilize client feedback to continuously improve workshop delivery, with a target of 80% or higher positive workshop feedback each quarter.
8. Provide instruction and coaching designed to improve client confidence and employment readiness, with a target of at least 75% of workshop participants reporting increased confidence and/or job readiness following intervention.
9. Adjust facilitation strategies and workshop activities based on client learning styles, employment goals, identified barriers, readiness levels, and program needs.
Client Assessment etc:
10. Complete required motivational assessments for 100% of clients enrolled in assigned workshop services within their
for prose. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting within those sections. We need to extract content: Position Summary paragraph: "The Employment Skills Facilitator delivers high-quality, engaging employability, job-readiness, retention, and career-advancement workshops to groups of clients in both face-to-face and virtual environments. The position supports clients in developing the skills, confidence, motivation, and individualized action plans necessary to obtain and sustain employment. The Employment Skills Facilitator is responsible for providing interactive group instruction, conducting motivational and readiness assessments, delivering individualized coaching, maintaining accurate client documentation, collaborating with multidisciplinary teams, and contributing to measurable employment-readiness and retention outcomes." That's the summary. What You’ll Do: includes multiple bullet-like paragraphs. We need to turn into
- items. The content includes many sentences; we can break each major bullet as list item. Must preserve all detail; we can keep each sentence as separate list item or combine related. Safer to make each distinct responsibility as list item.
Let's parse:
- Manage and engage groups of approximately 50 + clients per session and deliver a minimum of 12 workshops per month across in-person and virtual formats.
- Deliver professional, interactive, and client-centered workshops that encourage active participation, skill development, employment readiness, and career advancement.
- Collaborate with operational and program teams to design, coordinate, and deliver a minimum of 3 distinct workshop types per month, including Mock Interviews, How-To sessions, job-preparation activities, career-readiness exercises, and other workshops responsive to identified client needs.
- Maintain and update a weekly workshop calendar and rotate curriculum topics to ensure delivery of a minimum of 4 distinct training modules each month.
- Utilize group activities, discussions, role-playing, practical exercises, technology, and other evidence-informed engagement strategies to maintain an ongoing client engagement rate of 80% or higher.
- Support program attendance goals by maintaining a target workshop attendance rate of 90% or higher each quarter.
- Obtain and utilize client feedback to continuously improve workshop delivery, with a target of 80% or higher positive workshop feedback each quarter.
- Provide instruction and coaching designed to improve client confidence and employment readiness, with a target of at least 75% of workshop participants reporting increased confidence and/or job readiness following intervention.
- Adjust facilitation strategies and workshop activities based on client learning styles, employment goals, identified barriers, readiness levels, and program needs.
Then "Client Assessment, Readiness & Individualized Support" subheading but we can treat as list items under Responsibilities as well. The bullet list:
- Complete required motivational assessments for 100% of clients enrolled in assigned workshop services within their first two sessions.
- Screen and verify 100% of applicable clients for appropriate work authorization requirements prior to employment-related program activities or referrals.
- Assess client strengths, employment goals, readiness, barriers, motivation, communication skills, professional presentation, and other factors that may affect successful employment.
- Provide individualized coaching sessions to a minimum of 15 clients per month and develop tailored work-readiness action plans addressing identified areas for development.
- Monitor client progress toward established readiness goals and modify interventions and action plans when appropriate.
- Identify clients requiring additional employment, educational, retention, social-service, or other supportive interventions and coordinate appropriate referrals.
- Participate in weekly evaluation, training, case-review, and interdisciplinary team meetings and provide accurate readiness, progress, barrier, and next-step updates for 100% of applicable active clients.
- Collaborate with Employment Services, Case Management, Retention, Training, HRA resources, and other operational teams to support coordinated client progression toward employment.
Then "Retention, Work Supports & Customer Service":
- Consistently uphold Fedcap customer-service standards by providing professional, respectful, responsive, equitable, and client-centered services.
- Maintain a target client satisfaction rating of 90% or higher through post-intervention evaluations and other established feedback mechanisms.
- Deliver or support retention-focused workshops at least quarterly, addressing topics such as workplace expectations, professional communication, conflict resolution, attendance, advancement, financial stability, workplace problem-solving, and long-term career development.
- Support a target client attendance rate of at least 70% for scheduled retention workshops.
- Collaborate with HRA and appropriate program resources to identify potentially eligible clients for employment-related work support, including SNAP, health insurance, and other applicable benefits or supportive services.
- Complete or coordinate appropriate work-support screenings for at least 85% of eligible clients.
- Reinforce the importance of employment retention, workplace professionalism, communication with program staff, and continued engagement with available retention services.
Then "Documentation, Technology & Compliance":
- Maintain complete, accurate, timely, and professional client records in FedcapCARES, SEAMS, and other required program systems.
- Document workshop attendance, assessments, individualized coaching, action plans, referrals, client progress, readiness determinations, interventions, and follow-up activities as required.
- Complete required client documentation within 48 hours of each service or intervention, maintaining a target of 100% documentation compliance.
- Ensure documentation accurately reflects services provided, client participation, progress, identified barriers, referrals, outcomes, and established next steps.
- Utilize approved digital technologies for all virtual workshops, assessments, communications, and other remote services.
- Maintain 100% compliance with confidentiality, privacy, information-security, and approved technology requirements for remote and in-person service delivery.
- Participate in documentation, technology, quality-assurance, and compliance reviews and promptly address identified deficiencies.
Then "Team Collaboration & Performance Accountability":
- Work collaboratively with program leadership, operational teams, Employment Services, Case Management, Retention, Training, and other internal and external partners to support client outcomes.
- Participate actively in required staff meetings, case conferences, professional-development activities, trainings, and supervisory sessions.
- Communicate client progress, readiness, barriers, concerns, referrals, and recommended next steps accurately and timely to appropriate team members.
- Maintain professional communication and working relationships with clients, colleagues, supervisors, partners, and stakeholders.
- Accept and implement supervisory coaching, performance feedback, quality-assurance findings, and professional-development recommendations.
- Meet or exceed established individual, departmental, team, contractual, and program KPIs, including expectations related to workshop delivery, attendance, engagement, assessments, client outcomes, documentation, customer service, compliance, and retention.
Then "Program Innovation & Continuous Improvement":
- Identify opportunities to strengthen orientation, assessment, workshop delivery, client engagement, employment readiness, and retention services.
- Utilize client feedback, performance data, observed service gaps, and team input to recommend practical improvements to curriculum and service delivery.
- Contribute at least 2 new client-engagement or service-delivery strategies annually designed to improve participation, readiness, client experience, or employment outcomes.
- Participate in curriculum development and modification to ensure workshop content remains relevant to client needs, employer expectations, labor-market conditions, and program objectives.
- Demonstrate flexibility in implementing new program initiatives, technology, curriculum, procedures, and service-delivery models.
All these are responsibilities.
Now Requirements/Education & Experience:
- Bachelor’s Degree in Social Work, Vocational Rehabilitation, Human Services, or a related field; or an equivalent combination of education and experience.
- At least 2 years of experience in facilitation or recruiting required
- Or an equivalent combination of related education and experience.
- Preferred: Experience working with individuals impacted by public assistance, justice involvement, homelessness, disabilities, or barriers to employment.
- Bilingual in Spanish is preferred.
- Computer-literate, including Microsoft Office and the ability to enter data into specialized databases
We could also include "Qualifications" but we can just put Requirements.
Pay: "Compensation: $52,000 annually/$25.00 hourly"
We need to output HTML fragment only.
We'll structure:
About the role
...summary...
Responsibilities
- ... each item ... ...
Requirements
- ... each item ... ...
Pay
Compensation: $52,000 annually/$25.00 hourly
We must not include extra sections like Benefits, Schedule. Check that we didn't miss any substantive info: The About Us mission etc is not required; we can drop as it's boilerplate about organization. The Equal Opportunity Employer line also dropped. Now ensure we preserve all details from the responsibilities list exactly as written. Need to be careful to not lose any nuance. Let's craft each list item exactly as the bullet sentences. I'll copy them. From Workshop Facilitation etc: 1. Manage and engage groups of approximately 50 + clients per session and deliver a minimum of 12 workshops per month across in-person and virtual formats. 2. Deliver professional, interactive, and client-centered workshops that encourage active participation, skill development, employment readiness, and career advancement. 3. Collaborate with operational and program teams to design, coordinate, and deliver a minimum of 3 distinct workshop types per month, including Mock Interviews, How-To sessions, job-preparation activities, career-readiness exercises, and other workshops responsive to identified client needs. 4. Maintain and update a weekly workshop calendar and rotate curriculum topics to ensure delivery of a minimum of 4 distinct training modules each month. 5. Utilize group activities, discussions, role-playing, practical exercises, technology, and other evidence-informed engagement strategies to maintain an ongoing client engagement rate of 80% or higher. 6. Support program attendance goals by maintaining a target workshop attendance rate of 90% or higher each quarter. 7. Obtain and utilize client feedback to continuously improve workshop delivery, with a target of 80% or higher positive workshop feedback each quarter. 8. Provide instruction and coaching designed to improve client confidence and employment readiness, with a target of at least 75% of workshop participants reporting increased confidence and/or job readiness following intervention. 9. Adjust facilitation strategies and workshop activities based on client learning styles, employment goals, identified barriers, readiness levels, and program needs. Client Assessment etc: 10. Complete required motivational assessments for 100% of clients enrolled in assigned workshop services within their