Employment Readiness Specialist

Join ServiceSource as an Employment Readiness Specialist for the Employment Readiness Day Program for Adults with Developmental Disabilities. In this role you will deliver group‑based supports in classroom and community settings, help participants transition to sustainable community employment, and maintain documentation required by funding partners and regulatory bodies.

Primary Duties

• Prepare and conduct engaging, relevant, and informative group sessions that support participants’ skill growth.
• Support participants in work experiences with community employers, including informational interviews, shadowing, workplace tours, and volunteering.
• Seek feedback from participants and their support teams to improve curriculum topics and activities; attain positive satisfaction ratings on surveys.
• Maintain positive partnerships with participants’ support teams, other programs, community partners, and employers.
• Complete required documentation and maintain files in compliance with regulatory requirements, funding partners, and CARF standards.

Additional Responsibilities

• Collect, complete, and maintain documentation such as billing reports, participant reports, and case notes.
• Maintain accurate records of supports provided and progress toward employment goals.
• Maintain case files to CARF standards, including annual releases, individual employment/service plans, and electronic files.
• Provide counseling, behavior intervention, and crisis intervention as needed for participants’ physical and mental health and safety.
• Ensure vocational and non‑vocational needs of individuals are met through holistic, person‑centered services.
• Coordinate and participate in Person‑Centered Planning (PCP) processes.
• Communicate with directors, supervisors, rehabilitation counselors, support coordinators, families, and others regarding employment readiness activities and progress.
• Assist with program design, development, and implementation.
• Transport participants to employment settings; frequent local travel in Fairfax County, Prince William County, Arlington County, and Alexandria.
• Perform other related responsibilities as assigned.

Qualifications

• High school diploma or GED (required).
• At least one (1) year of experience working with people with disabilities (required).
• Valid driver’s license and reliable transportation; eligibility for ServiceSource driver’s insurance and completion of online driving training (required).
• Bachelor’s degree in Human Services, Education, Marketing, or a related field (preferred).
• Experience providing supported employment services (preferred).
• Experience conducting training (preferred).
• Experience building partnerships with community organizations and employers (preferred).

Knowledge, Skills, and Abilities

• Energetic, compassionate, organized self‑starter and team player.
• Public speaking and training skills; ability to follow and customize curriculum for group instruction.
• Ability to respond appropriately to sensitive inquiries or complaints.
• Proficiency in accurate daily note‑taking and creation/follow‑through of person‑centered plans.
• Problem‑solving ability in situations with limited standardization.
• Knowledge of employment transition, supported employment, and job training issues for persons with disabilities.
• Knowledge of behavior and crisis intervention counseling techniques.
• Ability to read, analyze, and interpret complex documents.
• Proficiency with Microsoft Office Suite, internet, and email; ability to teach these skills.
• Strong writing skills with correct grammar, punctuation, and spelling.

Physical Demands

The role requires close and distance vision, depth perception, and the ability to adjust focus. Employees must be able to sit, talk, hear, and type on a computer keyboard. Occasional walking within an office, and occasional lifting or moving of supplies up to 50 lb, may be required.

Work Environment

The ServiceSource office environment is generally quiet. Worksite noise levels may range from quiet to loud, and employees may be exposed to varying weather conditions when visiting external sites.

Pay

Competitive hourly rate of $20 per hour.

Schedule

Consistent weekday schedule with no evenings or weekends required.

Benefits

• Full‑time benefits package.
• 3+ weeks of paid time off in the first year.
• 11 Federal holidays observed.
• Comprehensive medical, dental, and vision coverage through Cigna.
• Generous 403(b) and 401(a) retirement plans with employer contributions (company matches dollar‑for‑dollar up to 3 % of employee contribution).
• 100 % company‑paid life, AD&D, and disability insurance.
• Tuition reimbursement and professional development funding.
• $500 annual wellness reimbursement.
• Employee Assistance Program, Wellness Program, and flexible spending/health savings accounts.
• Additional employee perks and career advancement opportunities.