EMPLOYMENT PROGRAM SPECIALIST 3 - 10132026- 81826

Location: Athens, TN – Department of Labor and Workforce Development, McMinn County.

About the role

Under general supervision, is responsible for performing advanced professional workforce services across multiple programs within the Workforce Services Division. Responsible for specific program areas including: SNAP Employment & Training (E&T), RESEA (Reemployment Services and Eligibility Assessment), H-2A Housing Inspection, Wagner-Peyser (AJC Workforce Services) to support statewide workforce initiatives through direct service delivery, program administration, outreach, compliance, and partnership coordination. Positions require flexibility, mobility, and engagement in both virtual and in-person environments.

Responsibilities

• SNAP Employment & Training (E&T): Conduct participant intake and assessments to develop individualized employment plans and verify eligibility and provide case management services.
• SNAP Employment & Training (E&T): Connect participants to training, education, and support services.
• SNAP Employment & Training (E&T): Build partnerships with community organizations, educational institutions, and workforce partners.
• SNAP Employment & Training (E&T): Support performance outcomes such as: Measurable Skills Gains, Credential attainment, Employment and retention outcomes.
• SNAP Employment & Training (E&T): Maintain accurate documentation and ensure compliance with state and federal requirements.
• RESEA Moderator: Conduct eligibility assessments for unemployment insurance claimants by guiding participants through RESEA program requirements and service plans.
• RESEA Moderator: Provide referrals to workforce and training resources and explain program policies and compliance expectations.
• RESEA Moderator: Document services and outcomes in case management systems and collaborate with UI staff, AJC teams, and leadership.
• RESEA Moderator: Support reporting, scheduling, and continuous improvement efforts.
• H-2A Housing Inspector: Travel statewide to inspect agricultural worker housing and ensure compliance with federal and state safety and health standards.
• H-2A Housing Inspector: Inspect facilities including water, sanitation, electrical systems, and living conditions and document findings through reports, notes, and photographs.
• H-2A Housing Inspector: Work with employers to resolve deficiencies and achieve compliance.
• H-2A Housing Inspector: Conduct follow-up inspections and respond to complaints.
• H-2A Housing Inspector: Support program administration and regulatory coordination.
• Wagner-Peyser Workforce Services: Deliver labor exchange services including: Job matching and placement, Career counseling and coaching, Resume and interview preparation.
• Wagner-Peyser Workforce Services: Provide services across American Job Center tiers (hub, comprehensive, affiliate, and outreach sites).
• Wagner-Peyser Workforce Services: Conduct outreach in rural and underserved communities by supporting employer engagement, recruitment, and workforce solutions.
• Wagner-Peyser Workforce Services: Utilize systems such as Jobs4TN (Virtual One Stop), Zendesk, and Microsoft Teams.
• Wagner-Peyser Workforce Services: Contribute to performance metrics including employment, retention, and engagement and ensure compliance with WIOA, Wagner-Peyser, and Equal Opportunity.

Qualifications

• Education and Experience: Graduation from an accredited college or university with a bachelor's degree in human services, Social Work, Business Administration, or a related field; or equivalent work experience.
• Experience: A minimum of 2 years of experience in a role involving direct public engagement, customer service, or workforce development.
• Substitution of Experience for Education: Experience in a customer service-related field such as social service, community development, and retail customer service may be substituted on a year for year basis.
• Necessary Special Qualifications: Possession of a valid motor vehicle driver's license.

Skills

• Customer Focus
• Collaborates
• Tech Savvy
• Communicates Effectively
• Drives Results
• Knowledge of Law and Government
• Knowledge of Personnel and Human Resources
• Knowledge of Information Technology
• Knowledge of Customer and Personal Service
• Knowledge of Administration and Management
• Active Learning and Listening
• Service Orientation
• Complex Problem Solving
• Coordination
• Critical Thinking
• Written Comprehension
• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Information Ordering

Pay

Salary (Monthly): $4,098.00
Salary (Annually): $49,176.00