Employment & Education Verification Specialist

Responsibilities

• Congduct employment verifications, education verifications, and professional reference checks using online resources and internal systems
• Communicate professionally with employers, educational institutions, references, members, and internal teams through phone and written correspondence
• Manage multiple verification cases simultaneously while maintaining quality and turnaround time expectations
• Accurately document verification results and maintain detailed records within company systems
• Navigate and work efficiently across multiple platforms including Salesforce, Microsoft Office, Teams, and other business applications
• Provide exceptional customer service through timely and professional communication
• Research and resolve discrepancies through effective problem-solving and follow-up
• Collaborate with team members while working independently to meet departmental goals and deadlines

Qualifications

• Excellent written communication skills with strong grammar, spelling, and attention to detail
• Fast and accurate typing and data-entry skills
• Strong organizational skills and ability to manage a high-volume workload
• Able to prioritize and multitask in a fast-paced environment
• Professional and customer-focused communication style
• Proficiency with Microsoft Office (Word, Excel, Teams) and the ability to learn new systems quickly
• Strong research, documentation, and problem-solving skills
• Highly coachable with a positive attitude and willingness to learn
• Ability to work independently while contributing to a collaborative team environment