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Jobs · OTHR · Utah

Employee Services Representative

Salt Lake Community College · Taylorsville, UT · 3 wk ago
OTHRFull-time

Applicants must be authorized to work in the United States. All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

About the Role

The Employee Services Representative in People & Workplace Culture serves as the first point of contact for PWC, providing Tier 1 support, managing intake, and routing inquiries to appropriate functional areas. Ensure consistent, responsive, and professional experience for all employees.

Responsibilities

  • Front-Line Support (Tier 1 Resolution)
    • Respond to walk-in, phone, and email inquiries
    • Resolve routine questions related to:
      • Benefits (basic)
      • Employment processes
      • General HR policies
    • Use established FAQs and guidance
  • Intake & Case Documentation
    • Log all requests into intake system
    • Capture required details accurately
    • Assign category and priority level
    • Maintain accurate case documentation and status updates
  • Routing & Coordination
    • Route requests to appropriate PWC units
    • Distinguish between:
      • Transactional requests (process-driven)
      • Consultation needs (specialist/manager-level)
    • Follow up on misrouted or delayed requests
  • Employee Guidance & Navigation
    • Help employees understand where to go and what to expect
    • Provide clear next steps and timelines
    • Reduce confusion across PWC services
  • Administrative & Operational Support
    • Maintain documentation
    • Support tracking and reporting processes
  • Other duties as assigned

Qualifications

  • Minimum Qualifications
    • High School Diploma
    • 2-5 years of customer-facing or administrative experience
    • Strong communication and organizational skills
  • Preferred Qualifications
    • Associate’s degree

Skills

  • Develop positive working relationships with staff, collaborative partners, and customers
  • Demonstrate commitment to customer orientation and excellence through professional actions and behaviors
  • Ability to communicate via oral, written, and electronic media with various populations in an educational environment
  • Demonstrate respect for others through personal actions and behavior
  • Resolve conflicts in a timely, constructive, and respectful manner
  • Exhibit a commitment to continuous quality and process improvement
  • Strong organization skills
  • Practice punctuality
  • Safeguard highly sensitive and confidential information
  • Knowledge of technology including:
    • Computer software programs
    • Presentation technology
    • Web-based systems (including MS Word, Excel, Access, PowerPoint, Google Docs, Spreadsheets, Internet)
  • Knowledge of documentation needed to hire international students/employees
  • Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds
  • Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities

About the Organization

Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities.

SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

This position is subject to a successful completion of a criminal background check.

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