EMPLOYEE SERVICES ASSOCIATE DUTCH HARBOR

About the role

Trident Seafoods is the largest vertically integrated seafood harvesting and processing company in North America. The Employee Services Associate provides support to employees transiting through Dutch Harbor to our Alaska shore plants. This position, based in Dutch Harbor, performs varied tasks throughout the day and maintains a flexible schedule. The role supports the Warehouse and Logistics team and warehouse operations, reporting to the Manager, People Operations in Dutch Harbor.

Responsibilities

• Represents Trident’s Dutch Harbor People Operations team in meeting employees or contractors transiting through Dutch Harbor, providing pick-up, drop-off, and other ground transportation services.
• Ensures appropriate overnight lodging is secured for employees and contractors as needed and facilitates successful check-in.
• Aids employees and contractors with logistic issues, including rebooking flights and transportation to and from the airport.
• Provides or facilitates meals, incidentals, and other assistance to employees and contractors while transiting Dutch Harbor.
• Communicates effectively by phone, text/app, and email in a fast-paced environment to ensure decisions and directions are based on up-to-date information.
• Provides friendly, helpful communication and assistance, treating all employees, contractors, and visitors with respect.
• Provides general administrative support, including basic invoice coding, preparing travel manifests, and processing expenses.
• Maintains good relationships with vendors and community partners.
• Loads and unloads containers with vessel materials, ensuring proper storage in designated areas using shrink wrap or appropriate warehouse equipment.
• Utilizes warehouse management equipment, including scanners and computer programs, to ensure accurate inventory control and shipping documents.
• Cleans and organizes warehouse and other areas to meet department standards.
• Ensures inventory is well maintained, stocked, sorted, and organized according to protocol.
• Performs various duties as assigned.
• Acquires knowledge of Trident’s Environmental and Safety Policies by completing required training programs and performing designated work activities in accordance with training and procedures/work instructions.
• Notifies designated personnel of any environmental or safety incidents or risks not previously documented, in accordance with Environmental Awareness and/or safety trainings.

Requirements

• High school diploma, general education degree (GED), or equivalent.
• Valid driver’s license.
• One year of experience in Microsoft Office applications (Outlook, Excel, Word).
• Strong organizational skills and ability to prioritize while handling multiple tasks in a timely manner.
• Clear and effective written and verbal communication and strong interpersonal skills.
• Minimum of one year of experience in warehouse, logistics, or a related position.
• Ability to be flexible with schedule; nights, weekends, and holidays as needed.

Preferred Qualifications

• Travel, logistics, or related experience.
• Forklift certification or training; must be able to obtain Trident Forklift Certification within one month of start.

Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to perform operations using units of American money, weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Regularly required to read, speak, write, and understand English, and use customer service skills.
• Frequently required to use interpersonal and teamwork skills.
• Occasionally required to use creativity, independent judgment, discretion, and problem analysis.

Work Environment

• The noise level in the work environment is usually moderate.

Physical Demands

• Regularly required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
• Occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
• Must regularly lift and/or move 10 to 15 pounds.
• Specific vision abilities required include distance vision and depth perception.

Benefits

Trident Seafoods offers a comprehensive and quality benefits package. More information can be found at https://www.tridentseafoods.com/benefits.

Employees working in Alaska are advised to have medical insurance coverage valid in the State of Alaska.