Employee Relations Team Lead

About the role

Goodwill Industries of Northeast Texas (GWNETX) is seeking an experienced Employee Relations Team Lead to serve as the primary resource for employee relations matters across our Texas and Oklahoma operations. In this highly visible role, you will partner with leaders at all levels to promote a positive workplace culture while ensuring compliance with employment laws, organizational policies, and best practices.

Responsibilities

• Manage employee relations cases from intake through resolution, addressing workplace concerns including performance management, attendance, policy violations, conflict resolution, misconduct, and corrective action
• Provide expert coaching and guidance to managers and supervisors, helping them navigate sensitive employee situations with confidence, consistency, and fairness
• Conduct workplace investigations involving harassment, discrimination, retaliation, safety concerns, workplace violence, theft, and other policy-related matters
• Serve as a subject matter expert on federal employment laws, including FLSA, FMLA, ADA, and Title VII, while supporting compliance with Texas and Oklahoma employment regulations
• Deliver manager training on employee relations topics, support leadership development initiatives, and use workforce data to identify trends, improve retention, reduce organizational risk, and strengthen employee engagement across multiple locations
• Administer leave, manage unemployment claims, respond to agency inquiries, interpret policies, analyze exit interviews, and prepare employment-related reports

Qualifications

• High school diploma or GED required; Bachelor's degree in Human Resources, Business Administration, or related field preferred
• Three to five years of progressive Human Resources experience, including employee relations, workplace investigations, corrective action management, and manager coaching
• Knowledge of employment laws including FLSA, FMLA, ADA, and Title VII
• Experience with HRIS systems; ADP Workforce Now experience preferred
• PHR, SHRM-CP, or similar HR certification preferred
• Valid Texas or Oklahoma driver's license and ability to travel throughout the GWNETX service area

Benefits

• Teladoc
• Medical, Dental, Vision insurance
• 401k with company match
• Paid time off and Holidays