Employee Relations Manager, Employee Relations

About the role

The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lines. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives.

Responsibilities

• Detect and Mitigate Risks: Apply employee relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks.
• Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising strong judgment.
• Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience.
• Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrate ability to define and measure success of programs.
• Artificial Intelligence (AI): Use AI tools and technologies to analyze data, automate routine tasks, and develop/improve processes and communications.
• Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommend solutions; design and deliver highly engaging training sessions.
• Collaborate: Build constructive relationships with critical stakeholders to share information and influence change.
• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions.
• Work at Scale: Launch and manage sustainable mechanisms for entire networks.
• Hire & Develop the Best: Support the development and growth of our field employee relations team.

Requirements

7+ years of employee relations, labor relations, or labor/employment law experience
Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
Experience supporting large hourly workforces
Experience analyzing and using metrics to identify improvements in employee
Bachelor's degree
Advanced degree, JD, or other specialized training in labor/employee relations preferred

Qualifications

• Knowledgeable in labor/employee relations, labor/employment law, and related fields
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple projects
• Experience working with diverse teams and stakeholders
• Ability to handle confidential information and escalate issues when appropriate
• Fluency in multiple languages (preferred)

Skills

• Employee Relations Expertise
• Excellent Judgment
• Highly Developed Analytical, Interpersonal, and Communication Skills
• Project Management
• Use of AI Tools and Technologies
• Effective Communication
• Collaboration
• Problem Solving
• Work at Scale
• Hire & Develop the Best

Benefits

Comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.