Employee Relations Manager, Employee Relations

About the Role

The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lines. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of core business values and objectives. This position focuses initially and primarily on proactive initiatives designed to promote employee experience, while also handling reactive crisis-oriented situations.

Responsibilities

• Detect and Mitigate Risks: Apply employee relations expertise to identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks.
• Crisis Management: Work reactively on crisis-oriented issues under severe time constraints, exercising strong judgment.
• Project Management: Independently own large-scale, network-wide projects, delivering them on time to improve frontline partner experience.
• Analyze and Interpret Data: Use data and anecdotes to develop persuasive narratives and recommendations; define and measure program success.
• Artificial Intelligence (AI): Utilize AI tools to analyze data, automate routine tasks, and improve processes and communications.
• Communicate Effectively: Produce high-quality written communications and design engaging training sessions.
• Collaborate: Build relationships with stakeholders to share information and influence change.
• Problem Solve: Work independently in ambiguous situations, overcoming barriers to drive resolutions.
• Work at Scale: Launch and manage sustainable mechanisms for entire networks.
• Hire & Develop the Best: Support the growth of the field employee relations team, including mentoring and managing direct reports.

Qualifications

• 7+ years of employee relations, labor relations, or labor/employment law experience.
• Knowledge of Microsoft Office applications (Excel, Word, SharePoint, PowerPoint).
• Experience supporting large hourly workforces.
• Experience analyzing and using metrics to identify improvements in employee relations.

Preferred Qualifications

• Advanced degree, JD, or specialized training in labor/employee relations.
• Experience building and launching programs that positively impact engagement.
• Ability to thrive in a fast-paced, ambiguous environment with constant change.
• Excellent organizational skills and attention to detail.
• Outstanding written and verbal communication skills, including public speaking and training.
• Strong sense of accountability and sound decision-making.
• Ability to handle confidential information and escalate issues appropriately.
• Ability to connect with diverse cultural and socio-economic backgrounds.
• Fluency in multiple languages.
• Previous experience managing operations.

Pay

The base salary range for this position is:

• USA, IL, Matteson: $127,400.00 - $172,300.00 USD annually
• USA, KS, Kansas City: $127,400.00 - $172,300.00 USD annually
• USA, NV, Henderson: $127,400.00 - $172,300.00 USD annually
• USA, NY, Liverpool: $127,400.00 - $172,300.00 USD annually

Final compensation will be determined based on factors including experience, qualifications, and location. The package includes sign-on payments and restricted stock units (RSUs).

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, Supplemental life plans, EAP, Mental Health Support, Medical Advice Line)
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Company: Amazon.com Services LLC