Employee Relations Manager, Client Services

About The Job

Louis Vuitton is seeking a dedicated and experienced Employee Relations Manager, Client Services to support our Client Services Center in Irving, Texas. This role is instrumental in fostering a respectful, high-performing workplace by leading employee relations matters, supporting performance management, and ensuring compliance with HR policies and practices. Acting as a trusted partner to managers and employees, the Employee Relations Manager will provide sound guidance, lead investigations, and help mitigate risk through thoughtful, consistent decision-making.

Responsibilities

• Manage day-to-day employee relations matters for the Client Services Center, including coaching, counseling, disciplinary actions, investigations, and terminations, while ensuring consistency and compliance with applicable laws.
• Conduct prompt, thorough, and objective investigations into employee concerns.
• Prepare and review employee relations documentation, including corrective actions, performance improvement plans, job abandonment letters, and other formal communications.
• Advise managers and employees on policies, procedures, and employee relations matters to ensure consistent application of HR practices.
• Develop and deliver training for managers on employee relations topics.
• Provide ongoing coaching on supervision, performance management, discipline, and employment-related matters.
• Partner with Employment Counsel on employment matters and support the implementation of new employment legislation.
• Oversee the learning management system for employee relations training and ensure completion of required harassment prevention training.
• Manage the background check system and support termination documentation related to job eliminations.
• Help drive initiatives that strengthen employee morale, workplace culture, and performance management practices.
• Support a well-organized, compliant HR environment through strong partnership, execution, and attention to detail.

Qualifications

• 3–5 years of progressively responsible HR experience, including employee relations experience.
• Bachelor's degree required.

Skills

• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational skills and close attention to detail.
• Ability to build credibility and effective working relationships across all levels.
• High level of discretion and professionalism in handling confidential matters.
• Strong technical proficiency, including Excel, report writing, HRIS, and related systems.
• Positive, solution-oriented approach with a strong work ethic.

Pay

The appointed candidate will be offered a salary within the range of USD $90,000 - $110,000 annually, plus the opportunity for a bonus.

Benefits

A comprehensive benefits package including medical, dental, vision, short- and long-term disability, paid time off programs, employee discounts and perks, and two employer-contributed retirement plans.